Centre Operations Officer

The Adecco Group; Newcastle City Council; On-site; AUD 90,000 - 110,000; Full time

Job summary

The Adecco Group is recruiting for a Centre Operations Officer to support Australian Defence Force Careers Centres. You will drive a national approach to centre coordination, with a focus on collaboration, consistent operations, and superior candidate experiences across locations.

You will build strong relationships with ADF personnel and subcontractors, oversee health and safety initiatives, and coordinate centre activities to ensure smooth day-to-day operations and exceptional service delivery

Qualifications

• Passionate for creating and maintaining strong client relationships
• Ability to work in a team and autonomously
• Excellent problem solving and customer service skills
• Highly organised with meticulous attention to detail

Responsibilities

• Drive a national approach to ADF Careers centre coordination, ensuring consistency, collaboration, target achievement, and prioritising the candidate experience
• Deliver local operational coordination to ensure unified efforts across all stakeholders, achieving targets and providing outstanding candidate experiences
• Build and maintain strong, collaborative relationships with ADF personnel and senior subcontractors within respective locations, maintaining transparent and regular communication with key local stakeholders, aligning on ADF Careers priorities and goals
• Lead and coordinate local efforts for key ADF Careers activities, including Workplace Health and Safety, engagement initiatives, and transformation and change initiatives
• Complete Facility Security Officer (FSO) training and formally assume the role of FSO for your ADF Careers Centre. Responsible for maintaining security awareness, processes and procedures in centre.
• Lead, manage, and coach the centre concierge to ensure exceptional customer service delivery
• Oversee day-to-day centre operations, ensuring a smooth and positive candidate experience, including assessment session attendance and seamless transitions within the ADF Careers team
• Champion and drive a 'one team' approach across all aspects of local operations, ensuring alignment in behaviours, interactions, and daily work
• Proactively coordinate centre operations, seeking and implementing feedback from Adecco ADF Careers, CoA, and Subcontractors to identify and drive opportunities for improvement or change

Job description

• Act as the key liaison, championing a strong “one team” culture and exceptional candidate care.
• Supporting our mission to build the next generation of the Australian Defence Force
• Strengthen partnerships by delivering excellent service and support.

The Centre Operations Officer is dedicated to ensuring exceptional coordination and management of operations at their respective ADF Careers Centre (ADFCC). As a senior stakeholder and primary point of contact for Adecco, the Australian Defence Force (ADF), and subcontractor personnel, the Centre Operations Officer aims to foster a collaborative, cohesive, and nationally consistent approach to operations.

Details about the Client

ADF Careers is the largest workforce outsourcing solution in the southern hemisphere with over 80,000 applications received on average each year.
ADF Careers is on a mission to recruit the right people, in the right numbers, at the right time to support the Australian Defence Force to build, sustain and maximise Defence capability.

Our people are our greatest asset. We recognise and respect our people’s need to work in ways that support their careers, families, and lifestyle. That’s why we offer flexible working arrangements, learning pathways, additional leave entitlements and extensive corporate discounts across a variety of product and services. We want our people to be financially rewarded; to feel good and to go beyond what they thought possible at work.
Be you, and we’ll be better together.
To find out more about our great employee benefits and what it’s like to be part of the team, reach out to our friendly talent acquisition team.

Job Description

As the Centre Operations Officer, you will play a pivotal role in facilitating seamless integration, effective communication, and operational excellence, ultimately contributing to the successful recruitment efforts of the ADF.

You will:

• Drive a national approach to ADF Careers centre coordination, ensuring consistency, collaboration, target achievement, and prioritising the candidate experience.
• Deliver local operational coordination to ensure unified efforts across all stakeholders, achieving targets and providing outstanding candidate experiences.
• Build and maintain strong, collaborative relationships with ADF personnel and senior subcontractors within respective locations, maintaining transparent and regular communication with key local stakeholders, aligning on ADF Careers priorities and goals.
• Lead and coordinate local efforts for key ADF Careers activities, including Workplace Health and Safety, engagement initiatives, and transformation and change initiatives.
• Complete Facility Security Officer (FSO) training and formally assume the role of FSO for your ADF Careers Centre. Responsible for maintaining security awareness, processes and procedures in centre.
• Lead, manage, and coach the centre concierge to ensure exceptional customer service delivery.
• Oversee day-to-day centre operations, ensuring a smooth and positive candidate experience, including assessment session attendance and seamless transitions within the ADF Careers team.
• Champion and drive a 'one team' approach across all aspects of local operations, ensuring alignment in behaviours, interactions, and daily work.
• Proactively coordinate centre operations, seeking and implementing feedback from Adecco ADF Careers, CoA, and Subcontractors to identify and drive opportunities for improvement or change.

Candidate's Profile

If you have worked in a similar position or just looking for your next opportunity that will make an impact, we want to speak with you.
Your background will demonstrate:

• Passionate for creating and maintaining strong client relationships
• Ability to work in a team and autonomously
• Excellent problem solving and customer service skills.
• Highly organised with meticulous attention to detail
• Take strong ownership of your work
• Ability to remain calm and courteous during busy period
• Ability to work in a high volume and fast paced environment and meet strict KPI's
• Excellent verbal and written communication skills
• Experience adapting to change
• Strong customer service skills and ability to empathize with potential candidates

To apply for this position, you must be an Australian citizen and have the ability to maintain an Australian AGSVA security clearance.