CCS Supervisor

Catholic-Care; Darwin; On-site; AUD 84,000 - 103,000; Full time

Benefits offered by this job

Six weeks annual leave

Salary packaging up to $15,900 p/a

Staff rewards program

Wellbeing Centre

Relocation assistance up to $3,000 and

Job summary

CatholicCare NT is seeking a supervisor for the Contact Centre Services in Darwin to support changeovers and supervised visits, ensuring the safety and wellbeing of children in care. The role involves coordinating a pool of casual supervisors and maintaining high standards of service delivery.

Applicants should hold a relevant qualification with experience in family services, strong communication skills, and cultural competency when engaging with Indigenous communities.

Qualifications

• A qualification and experience relevant to the duties of the role.
• Strong interpersonal and communication skills including report writing and case note writing.
• Demonstrated cultural competency, particularly in working with Indigenous people.
• Understanding of child development and the possible impact of parental separation.
• Ability to problem solve effectively and work with family dynamics.

Responsibilities

• Supervise a pool of casual Contact Centre Supervisors in the facilitation of changeovers and supervised visits.
• Ensure the physical and emotional wellbeing of all clients, particularly the children using the service.

Skills

Interpersonal skills

Report writing

Case note writing

Cultural competency

Child development awareness

Problem solving

Indigenous engagement

Education

Relevant qualification

Job description

• Based in Darwin with beautiful landscapes and year-round warm temperature
• SCHADS Award Grade 4 - $93,209 + superannuation
• Relocation assistance offered up to $3,000

CatholicCare NT Employee Benefits

• Six Weeks Annual Leave plus Two Weeks Personal Leave
• Salary packaging option (up to an additional $15,900 p/a)
• Staff rewards program with savings and discounts at over 450 well known retailers
• Access to Wellbeing Centre providing support to a healthier and happier life
• Relocation assistance offered up to $3000 and two weeks of accommodation

About CatholicCare NT and the Program

CatholicCare NT is a not-for-profit organisation, providing social services and programs to individuals, couples, families, children, groups, schools and agencies across the Northern Territory.

The Contact Centre Services provides a safe and neutral space for contact visits and changeovers for families experiencing a high level of conflict post separation. The core goals of the program are to provide children with the opportunity of re-establishing or maintaining meaningful relationships with both parents and other significant people in their lives, and to achieve sustained and workable long-term arrangements.

The Contact Centre Services supports improved capacity for parents to participate in spending time with their child/children, increases independence for family members so that change overs and supervised visits can occur without disruption, and increases the wellbeing of children from interaction with both parents.

About the role

The position is responsible for providing supervision to a pool of casual Contact Centre Supervisors in the facilitation of changeovers and supervised visits in order for the program to meet its objectives. This position has a particular focus on ensuring the physical and emotional wellbeing of all clients, but in particular the children using the service.

What we are looking for

• A qualification and experience relevant to the duties of the role

Strong interpersonal and communication skills including report writing and case note writing

Demonstrated cultural competency, particularly in working with Indigenous people

Understanding of child development and the possible impact of parental separation

Ability to problem solve effectively and work with family dynamics

Applications Close: 9:00 a.m. on Tuesday, 10 November 2026.
Interviews on: Rolling interviews.

Darwin

The Northern Territory is one of the most culturally diverse places in the world.

Darwin is a vibrant coastal town with an easy commute, lively and diverse culture and situated right next door to world heritage listed Kakadu National Park. Full of contrasting landscapes and diverse habitats, the rugged cliffs of Arnhem Land escarpment hide deep sandstone gorges and pockets of monsoon rainforests, with innumerate waterfalls cascading into pools lined with pandanus and gum trees.

In this role you will have the privilege of working closely with multicultural families and communities It will give you the opportunity to immerse yourself in an amazing part of the world. This is an extraordinary opportunity to learn about yourself, other cultures and grow professionally at the same time as making a positive difference in the lives of others.

CatholicCare NT is committed to maintaining zero tolerance of child abuse and neglect, and the safety and wellbeing of all children and young people who access our activities, programs, services and facilities.

Employment is subject to obtaining a satisfactory National police check and Working with Children (Ochre) Card, together with Social Media and Adverse Media Check.

If you have resided in an overseas country for 12 months or more in the past 10 years, this position requires you to complete an International Criminal History check (ICHC) prior to your employment commencement date. The outcome of the initial screening check must be satisfactory.

27 October 2026Berrimah Northern Territory, Australia