CAT Product Support Advisor

WesTrac; Newman, Paraburdoo; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Paid parental leave

Salary sacrificing & novated leasing

Income protection insurance

600+ retail discounts

Fitness Passport

Job summary

WesTrac is seeking experienced Product Support Advisors to join our Regional Product Support Team on a FIFO basis across Newman, Paraburdoo, Gudai Darri and other regional sites. You’ll improve CAT fleet performance, reliability and availability while enjoying a supportive team, modern workshops and a strong FIFO lifestyle.

Responsibilities include diagnostics, preventative maintenance guidance, warranty support and cost-optimisation initiatives, with rosters including 8/6, 4/3 or 14/7 patterns.

Qualifications

• Australian-recognised Mobile Plant Trade Certificate.
• Previous field service or mine-site experience on large CAT fleets.
• Strong diagnostic, troubleshooting, and advisory skills.
• Willingness to support training, inspections, and hands-on work when needed.
• High-risk work licences (Forklift, EWP, Dogging & Rigging, Working at Heights).
• Strong communication and customer relationship-building skills.

Responsibilities

• Acts as the primary link between the customer, Caterpillar, and WesTrac, ensuring accurate information flow and documentation.
• Strengthens preventative maintenance strategies, enhances equipment effectiveness, and identifies cost-reduction opportunities.
• Diagnose, repair, and maintain a range of Caterpillar fleet.
• Conduct regular equipment inspections, ensuring safety and compliance.
• Provide warranty support and planned component change-outs.
• Drive continuous improvement initiatives across customer operations.
• Support frontline maintenance teams with expert advice and minimal tool time.

Skills

Strong diagnostic skills

Customer relationship skills

Communication skills

Willingness to travel

Education

Mobile Plant Trade Certificate

Tools

Diagnostics tools

Job description

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Guildford, WA, AU Tom Price, WA, AU, 6751 Gudai Darri, WA, AU, 6753 Newman, WA, AU, 6753

Join WesTrac’s dynamic Regional Product Support Team and work on cutting-edge Caterpillar equipment in world-class mining operations.

Are you ready to take your career to new heights ?

We a re hiring experienced Product Support Advisors on a FIFO basis across Newman, Paraburdoo, Gudai Darri and other regional client locations.

This is more than a job - it’s your chance to make a real difference in improving the performance, reliability, and availability of the CAT fleet across customer sites, while enjoying the benefits of a supportive team, state-of-the‑art workshops, and exceptional FIFO lifestyle perks.

What You’ll Do

• The PSA acts as the primary link between the customer, Caterpillar, and WesTrac , ensuring accurate information flow, consistent documentation, and ongoing continuous improvement initiatives.
• Focuses on strengthening preventative maintenance strategies, enhancing equipment effectiveness, and identifying opportunities to reduce overall operating costs.
• Diagnose, repair, and maintain a range of Caterpillar fleet
• Conduct regular equipment inspections, ensuring safety and compliance
• Provide warranty support and planned component change‑outs
• Driving continuous improvement initiatives across customer operations
• Support frontline maintenance teams with expert advice and minimal tool time

Your Location Options

Newman (Yandi)

• Located 120 km north‑west of Newman in WA’s Pilbara region
• Supporting a new CAT fleet in a high‑tech workshop
• Roster: 8 days on/6 days off – 12 hr shifts
• Short commute to camp accommodation

Product Support Team (PSG)

• Regions: Goldfields/Pilbara - FIFO from Perth
• Rosters Available: 4 days on/3 off OR 8 days on/6 off OR 14 days on/7 off -12.5 hrs/day (incl. 30 min break)
• Approximately 60% advisory and 40% hands ‑ on tooling (subject to customer requirements)
• Supporting customers with diagnostics, fault ‑ finding , and equipment optimisation.
• Site Support Vehicle: Provided for certain locations depending on site requirements

What We’re Looking For

• Australian-recognisedMobile Plant Trade Certificate
• Previous field service or mine‑site experienceon large CAT fleets
• Strongdiagnostic, troubleshooting, and advisory skills
• Willingness to support training, inspections, and hands‑on work when needed
• High‑risk work licences (Forklift, EWP, Dogging & Rigging, Working at Heights)
• Strong communication andcustomer relationship‑buildingskills

Why Join WesTrac ?

• Paid parental & secondary carers leave
• Salary sacrificing & novated leasing
• Income protection insurance
• 600+ retail discounts : Coles, Virgin, HOYTS, Crown & more
• Discounted BUPA cover
• Fitness Passport – access to gyms across Australia
• EAP support for you and your immediate family
• "Made for More" personal & team awards
• Internal career progression opportunities
• Upskilling through our award-winning WesTrac Institute
• Employee Referral Program
• Earn up to $5,000 for successful referrals
• Emergency Services & Defence Force Leave
• Employee Share Purchase Plan
• Relocation Support Available

We welcome skilled candidates from across Australia and overseas. Based on role and eligibility, visa sponsorship and relocation assistance may be available.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac we understand that identity is an intersection of many factors. First Nations people, females, those identifying as LGBTQIA+, and culturally and linguistically diverse people are encouraged to apply. WORK180 endorsed employer.