Casual Retail Tech & Customer Care Pro

Optus Enterprise; Melbourne; On-site; AUD 41,000 - 55,000; Full time

Benefits offered by this job

25% off Optus products

Exclusive discounts with retail labels

Counselling and support services 24/7

Flexible rosters

Diversity networks and inclusion

Job summary

Optus is seeking a Casual Retail Service Consultant for the Bourke Street team in Melbourne. You’ll deliver standout customer experiences with energy, explain tech products simply, and tailor solutions to each customer’s needs in a welcoming environment.

Join a team that values diversity, accountability, and collaboration, with flexible rosters and strong staff support, including wellbeing resources and exclusive partner discounts.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Explore our range of tech products and services, and share your knowledge in a way that’s simple, helpful and accessible.
• Bring your personality and charm to uncover customer needs and deliver personalised solutions that make their day.
• Work as one team, crafting a warm, welcoming environment where customers feel supported and memorable moments happen.

Skills

Customer focus

Tech Explorer

Problem solving

Composure under pressure

Team spirit

Job description

Optus is one of Australia’s leading telecommunications providers, connecting more than 11 million customers every day across mobile, broadband and digital solutions.

We’re looking for a vibrant and motivated Casual Retail Service Consultant to join our Bourke Street team. If you love helping people, thrive in being a part of a supportive crew, and bring positive energy to every interaction, then we’d love to have you on board!

At Optus, you’ll feel connected to what truly matters. We collaborate with purpose, lift each other up, take accountability, act with integrity, and celebrate as one team. Together, we learn, grow, tackle challenges and build genuine relationships with our customers and with each other.

What you’ll do:

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.

• Explore our range of tech products and services, and share your knowledge in a way that’s simple, helpful and accessible.

• Bring your personality and charm to uncover customer needs and deliver personalised solutions that make their day.

• Work as one team, crafting a warm, welcoming environment where customers feel supported and memorable moments happen.

What you bring:

• Service Superpower: You know how to understand customer needs, deliver genuine support, and let phenomenal service drive fantastic outcomes.

• Tech Explorer: You enjoy helping customers make sense of tech by breaking things down simply and guiding them to the right solutions.

• Problem Solving Pro: You listen with empathy, act with integrity, and turn challenges into opportunities to help with calm, practical solutions.

• Composure Under Pressure: You’re confident in navigating difficult enquiries, ease tricky situations with empathy and respect, and work toward the best solution for the customer.

• Team Spirit: You build strong connections with your teammates, support one another, stay accountable, and create a customer‑first environment where everyone succeeds.

What’s in it for you?

• $35 p/h + super + applicable loadings.

• Phenomenal perks, including 25% off Optus products and exclusive access to unique discounts with our retail partners.

• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Yarn First Nations, Disability Network and Express Yourself (LGBTQIA+).

• Put your wellbeing first with free access to counselling and support services, available 24/7 across multiple channels.

• Flexible rosters that work around the life you live outside of work.

Intrigued, but not sure you tick every box? That’s completely okay! We still encourage you to apply. We all grow, learn and develop together, and this role might be the perfect next step in your career journey.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [e-mail] or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

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