Casual Retail Consultant

Early Settler Group; Traralgon; On-site; AUD 48,000 - 62,000; Full time

Benefits offered by this job

Team member discounts

Wellbeing programs

Career development

Collaborative team environment

Job summary

Early Settler is seeking a dynamic Retail Consultant to join our store team in Victoria. You will deliver personalised customer experiences, understand needs, and recommend items that match their vision. You will also help achieve sales targets and store KPIs.

With at least 2 years of retail experience in home products, you are a people person who loves teamwork, enjoys styling homes, and can handle lifting and stock duties as part of daily tasks. You must have the right to work in Australia.

Qualifications

• Minimum 2 years retail experience in home/lifestyle products.
• Ability to engage with customers to bring their vision to life.
• Be a team player who can hit sales targets.
• Good communication and computer literacy.

Responsibilities

• Ascertain customer's needs and match items.
• Keep product knowledge up to date.
• Upsell and cross-sell; inform customers about sales.
• Provide exceptional customer service.
• Maintain store presentation per VM guidelines.
• Assist and resolve customer concerns promptly.

Skills

Customer service

Retail experience

Sales targets

Communication skills

Job description

Introduction

Early Settler is about stylish modern living - We sell furniture and gorgeous homewares that is affordable and designed to help create a home you truly love living in. There’s no place like home and, no matter what your style, we’ve got something to make yours even more comfy and beautiful.

Who are we?

Here at Early Settler, we are looking for people who share our innate passion for providing exceptional customer experience. We love what we do and we love to support each other to hit our goals.

This is how we get the best of we with the best of me!

To support our most important asset, YOU, we provide you with:

• Amazing team member discounts on our fabulous products
• Holistic Wellbeing programs to support you to be your best self
• Career Development Opportunities
• Fun, Supportive and collaborative team environment

Description

What is the Role:

We are currently looking for a dynamic Retail Consultant to join our store team.

This Retail Consultant is responsible for ensuring high levels of customer service by offering a personalised experience, taking a genuine interest in getting to know our customers and recommending items that match their needs. This role is also responsible for achieving sales targets and Store KPIs (conversion, customer service score, average transaction value,etc).

Key Responsibilities:

• Ascertain customer's needs and recommend items that match.
• Keep up to date with product knowledge to accurately describe product features and benefits
• Upsell and cross-sell where appropriate - inform customers about sales and promotions
• Consistently provide exceptional customer service
• Demonstrate our values in action during every customer interaction
• Ensure store presentation consistently aligns with Visual Merchandising (VM) guidelines
• Assist, resolve or elevate all customer concerns in an appropriate and timely manner

Skills and Experiences:

Who are we looking for?

You are someone who loves retail and all its nuances. You understand the customer journey and can make the magic happen to bring a customer’s vision to life. You are all about teamwork and delight in hitting and smashing sales targets. You're a go getter and you appreciate #KeepingItReal

What's needed to succeed:

• At least 2 years retail experience in home/lifestyle products preferred
• The ability to engage with our customers to bring their vision for their home to life
• An "I've got this" attitude for selling and exceeding your sales targets
• Exceptional communication skills and computer literacy
• The capability to balance customer care and administrative duties
• A genuine interest in home-styling, furniture or creating welcoming living spaces is a plus!
• Be keen as beans to live our values #WeAddValue, #WeAreDistinctive, #WeMakeItPersonal, #WeAreExperts, #WeKeepItReal.
• As we are a furniture store, the role involves regular manual handling of products including lifting, carrying and moving items of varying sizes. Applicants must be physically capable of safely performing these tasks as part of their daily duties.
• Applicants must be a AU citizen, resident, or have already secured the right to work in Australia and therefore hold a valid visa.

We understand a lot of time and effort goes into applying for roles and we genuinely thank all applicants in advance. Due to the volume of applications we receive, only successful applicants will be contacted for an interview.