Casual Residential Centre Assistant

NSW Department of Communities and Justice; Randwick City Council; On-site; AUD 52,000 - 58,000; Full time

Benefits offered by this job

Flexible, autonomous work environment

Health & Wellbeing Programs

Training and development opportunities

Competitive pay and conditions

Employee Assistance Programs

Job summary

NSW Department of Communities and Justice is recruiting a Casual Residential Centre Assistant for the Corrective Services NSW Malabar location. The role focuses on direct resident support, case notes, mentoring, and assisting residents with independent living skills.

The position operates on 8-hour shifts with penalties and shift allowances. You will help with safety, records management, and facilitating access to external services to promote positive program outcomes.

Qualifications

• Current First Aid Certificate or willingness to obtain one within the first three months of employment.
• Current driver’s licence and preparedness to drive a vehicle in the course of performing the role.
• Demonstrated experience relevant to the role, with the ability to meet the key accountabilities.
• Experience in social welfare or community services is desirable.
• Experience working with women is highly desirable.
• Proven ability to work independently with minimal supervision.

Responsibilities

• Support individual case management and maintain timely case notes.
• Provide mentoring and day-to-day support to residents to encourage participation.
• Support residents to develop pro-social behaviours for independent living.
• Assist residents to engage with external agencies and services.
• Transport residents to appointments and programs as required.
• Maintain resident records confidentially and professionally.
• Respond to incidents ensuring duty of care and safety.
• Undertake general upkeep and presentation duties within the centre.

Skills

Case management

Documentation

Mentoring

Resident support

Transport

Record keeping

First Aid

Driving

Tools

Case management systems

Job description

Casual Residential Centre Assistant

Corrective Services NSW Location – Malabar - Nunyara Community Offender Support Program Centre Employment type – Casual – includes shift work (with 8-hour shifts) Salary – $39.33 per hour plus penalties and shift allowances

What you’ll do

• Support individual case management as required and maintain accurate, enter timely case notes, including records of significant interactions with residents.
• Provide mentoring and day-to-day support to residents to encourage participation in the program, promote positive behaviours, and build the practical living skills needed for independent living in the community.
• Support residents to develop and demonstrate pro-social behaviours in their interactions with staff, external service providers and other residents, to strengthen their readiness for independent community living.
• Assist residents to engage with external agencies, programs and services that support their personal development and independence.
• Transport residents to and from appointments, programs and other external venues, as required, to support positive program outcomes.
• Maintain resident records in a confidential and professional manner.
• Respond to critical incidents and situations affecting the safety, health and wellbeing of residents, ensuring duty of care obligations are met and the safety of staff, residents and the broader community is maintained.
• Undertake general upkeep and presentation duties within the centre.

Key challenges

• Maintain a positive, professional and empathetic approach when supporting residents with a broad range of complex and individual needs.
• Work effectively within a sensitive and highly accountable environment, exercising sound judgement and remaining mindful of the potential impact of decisions and actions.

What we’re looking for

Essential requirements

• Current First Aid Certificate or willingness to obtain one within the first three months of employment (Appropriate training will be provided by CSNSW, if necessary).
• Current driver’s licence and preparedness to drive a vehicle in the course of performing the role.

Experience Required

• Demonstrated experience relevant to the role, with the ability to meet the key accountabilities and focus capabilities outlined in the role description.
• Experience in social welfare, community services or a related field is desirable.
• Experience working with women is highly desirable.
• Demonstrated computer literacy, including the ability to maintain accurate records and use relevant systems.
• Proven ability to work independently with minimal supervision.

What We Offer

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us. We do work that really matters. Working for the Department of Communities and Justice (DCJ) and Corrective Services NSW (CSNSW) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Applications close Sunday, 11 October 2026 at 11:59pm AEST.

Got a question? For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Alissa Beddy at [e-mail]. If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Kaushik Gounder at [e-mail]. Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit. We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information: A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Applying for DCJ jobs on the DCJ website. Thank you for your interest in this role. We look forward to receiving your application. To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/.

The Welcome Experience: Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.

Download the role description.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity.