Casual Passenger Services Delivery Agent

dnata; Adelaide; On-site; AUD 30,000 - 60,000; Full time

Job summary

A leading airport services company is seeking a Passenger Service Delivery Agent at Adelaide Airport. This role involves providing exceptional customer service during check-ins and managing passenger assistance. Responsibilities include ensuring compliance with safety standards and maintaining efficient operations. Ideal candidates will have experience in customer service and the ability to work in a fast-paced environment. The position requires physical capability to handle luggage and support special needs passengers. Join us for a rewarding opportunity at Adelaide International Airport!

Benefits

Equal employment opportunity employer

Diversity and environmental initiatives support

Qualifications

• Experience in a customer service role is desirable.
• Ability to handle pressured and stressful job situations.
• Must be able to handle multiple priorities effectively.

Responsibilities

• Deliver high standard customer service for client airlines.
• Carry out passenger check-in duties.
• Assist passengers with special needs, including wheelchair assistance.

Skills

Customer service orientation

Ability to handle baggage up to 32kg

Effective communication

Teamwork

Ability to work in a fast-paced environment

Job description

Have you ever dreamed of working at the airport? Well this is your chance to join the worlds leading Ground Handler at Adelaide International Airport!

The Passenger Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check‑ins for passenger handling and gate agent duties while ensuring all regulatory requirements are met. Also responsible for the efficient, safe and accurate adherence to the clients’ requirements during an aircraft turnaround and achieving required KPIs for our clients.

Most shifts are 4 hours in length on a 7-day rotating roster.

Primary Duties and Responsibilities

• Deliver a high standard of customer service for all client airlines and ensure all customer service requirements are met in a timely, efficient and professional manner, at all times.
• Carry out passenger check‑in duties and other duties commensurate with the passenger service for customer airlines.
• Ensure that necessary paperwork is completed on time and that all reporting is completed as per service delivery agreements and company requirements.
• During disrupted or delayed services, provide assistance to passengers who require special assistance such as wheelchair assistance to and from aircraft.
• Ensure compliance with OH & S Regulations and Company OH & S Policies to ensure safety of passengers and other employees; taking corrective action where required.
• To report any incidents immediately and maintain awareness and obligations involved in reporting incidents.
• Ensure all procedures are carried out within the regulations as set out by the individual requirements of client airlines.
• Build strong working relationships with all dnata Airport Services team members and client airline employees/delegates.
• Promote and maintain a positive company image (including grooming, behaviours and service).
• Lead and participate as a team member to ensure work and company requirements are communicated accurately and in good time.
• Follow direction during shift to achieve required timely aircraft scheduled departures (100% On‑Time Performance).
• Comply with dnata Standard Operating Procedures and Policies.
• Commitment to dnata values and operating procedures.
• Adhere to all company safety, policy, procedures and processes.
• Desirable experience in customer service oriented role.
• Experience in dealing with difficult situations with clients; and dealing with high volume, personalised customer service.
• Ability to handle pressured and stressful job situations successfully i.e., competing demands and priorities, including working any extra hours required.
• Ability to work within a team, sharing information and providing support to ensure there is a coordinated approach to the customer requirements during aircraft operation.
• Ability to effectively communicate with people from a variety of different backgrounds; and has the ability to deal with confidential and sensitive situations.
• Ability to handle baggage up to 32kg.
• Ability to assist special needs passengers (including pushing wheelchairs to assist passengers).
• Be a proactive self‑starter, able to successfully manage multiple issues and effectively resolve them.
• Ability to work unsupervised at times and in a changing and fast‑paced team environment.

Please note that employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance (ASIC) and a pre‑employment medical/Drug & Alcohol test.

Please note that only successful candidates will be contacted. If you have not received a response from us within the closing date from applying, please assume you have been unsuccessful.

dnata Airport Services Pty. Limited equal employment opportunity employer, so by coming to work with us, you’ll be part of an organisation that encourages diversity, supports environmental initiatives and corporate social responsibility. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.

Passenger Service Agent • Adelaide Airport, SA, AU