Casual Licensing & Customer Service Officer

VicRoads; Morwell; On-site; AUD 54,000 - 61,000; Part time

Benefits offered by this job

Bonus opportunities

Salary packaging & Fitness Passport

Professional development

Job summary

VicRoads is recruiting Casual Customer Service Officers in Morwell to deliver registration and licensing services across counter, face-to-face, telephone and written enquiries. You will play a key role in ensuring accurate, courteous service in a busy environment.

You will handle enquiries, resolve issues, and support team objectives while adhering to established policies. A valid driver’s license and willingness to travel are required, with opportunities for professional growth and development.

Qualifications

• Exceptional customer service skills and attention to detail.
• Strong communication and work ethic.
• Adaptability and willingness to learn new methods.
• Team player with proactive attitude.
• Intermediate computer literacy.
• Full valid driver's license required (not on P plates).
• Reasonable travel required.

Responsibilities

• Deliver registration and licensing services around the needs of our customers in a dynamic environment, over the counter, face to face, by telephone and in writing, in accordance with established policies and procedures, work instructions and guidelines, in a professional, timely and courteous manner.
• Investigate and resolve customer enquiries according to established policies and procedures, work instructions and guidelines, in a timely manner. effectively resolve customer complaints and elevate to supervisor where required.
• Exercise judgement to suggest improvements to customer service delivery processes and tools and support corporate change initiatives.
• Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives.
• Provide guidance and support to less experienced staff where required.

Job description

VicRoads is recruiting Casual Customer Service Officers in Morwell to deliver registration and licensing services across counter, face-to-face, telephone and written enquiries. You will play a key role in ensuring accurate, courteous service in a busy environment.

You will handle enquiries, resolve issues, and support team objectives while adhering to established policies. A valid driver’s license and willingness to travel are required, with opportunities for professional growth and development.