Casual Insurance Claims Support Specialist

Sedgwick; Wollongong City Council; Hybrid; AUD 60,000 - 80,000; Part time

Job summary

A prominent claims management company in Wollongong is looking for a Casual Customer Service Officer. This role is integral in assisting customers through the insurance claims process. Applicants should be resilient and empathetic, possess strong communication skills, and be motivated to help clients. The company offers flexible hybrid working arrangements and opportunities for professional development.

Benefits

Flexible hours

Paid initial training

Professional development

Career pathways

Employee Resource Groups

Qualifications

• Ability to support customers in stressful situations with patience and professionalism.
• Enjoy working in a fast-paced environment.
• Exceptional communication and organisational skills.

Responsibilities

• Respond promptly to customer insurance enquiries via phone and email.
• Coordinate triage efforts as calls are received.
• Obtain and process key information relating to customer enquiries.
• Maintain a high level of customer service with all internal and external stakeholders.

Skills

Self-motivated

Customer-centric

Empathetic

Resilient

Communication skills

Organisational skills

Tools

Microsoft Office

Job description

A prominent claims management company in Wollongong is looking for a Casual Customer Service Officer. This role is integral in assisting customers through the insurance claims process. Applicants should be resilient and empathetic, possess strong communication skills, and be motivated to help clients. The company offers flexible hybrid working arrangements and opportunities for professional development.