Casual Customer Support & Correspondence - Docklands

Orikan Group; Melbourne; On-site; AUD 39,000 - 48,000; Full time

Benefits offered by this job

Flexible hours

Docklands office

Job summary

Orikan is a world-class provider of parking technology solutions, seeking a Casual Customer Support Officer to handle correspondence in Docklands. You will craft clear written responses, investigate cases, and work with internal teams to resolve issues, applying relevant policies with accuracy.

The role focuses on customer enquiries, appeals and infringement matters, offering casual hours and a chance to contribute to smarter cities and better community access.

Qualifications

• Exceptional written communication and attention to detail.
• Ability to interpret policies, procedures and guidelines.
• Experience handling customer enquiries, appeals and infringement matters.

Responsibilities

• Prepare clear, professional written responses to customer enquiries, appeals and complaints.
• Investigate information and assess cases to make informed and compliant decisions.
• Collaborate with internal stakeholders to resolve customer issues and achieve positive outcomes.
• Apply legislation, policies and procedures with accuracy and sound judgement.
• Manage a high volume of correspondence while maintaining quality standards.

Skills

Exceptional written communication

Analytical problem-solving

Time management

Policy interpretation

Customer service experience

Tools

Case management systems

Job description

Orikan is a world-class provider of parking technology solutions, seeking a Casual Customer Support Officer to handle correspondence in Docklands. You will craft clear written responses, investigate cases, and work with internal teams to resolve issues, applying relevant policies with accuracy.

The role focuses on customer enquiries, appeals and infringement matters, offering casual hours and a chance to contribute to smarter cities and better community access.