Casework Support Worker

NSW Department of Communities and Justice; Coomealla; On-site; AUD 87,000 - 95,000; Full time

Job summary

NSW Department of Communities and Justice is seeking a Casework Support Worker to assist caseworkers with day-to-day tasks supporting children, young people, families and communities in diverse settings. Location options include Albury and regional NSW towns.

Role involves documenting case planning, coordinating referrals and maintaining compliant records. Requires a TAFE Diploma in welfare/community services and a current driver’s licence for occasional travel.

Qualifications

• Experience working within communities and supporting vulnerable and diverse populations.
• Understanding of the complex circumstances affecting disadvantaged families; support for child and family centred outcomes.
• Strong record keeping experience or willingness to learn.
• TAFE Diploma in a relevant field, welfare/community services, and/or equivalent work experience.

Responsibilities

• Work as part of a team to assist caseworkers to document and deliver quality case planning for children and young people.
• Gather and share information about children, young people and families, coordinating referrals and appointments to access services and supports.
• Maintain accurate and up-to-date client and casework records ensuring compliance with organisational requirements.
• Facilitate and supervise low risk family visits and prepare summary reports which accurately record observations.

Skills

Community engagement

Diverse populations

Record keeping

Driver's licence

Education

TAFE Diploma in welfare/community services

Job description

This is a Talent Pool only recruitment for future Ongoing and Temporary opportunities that may arise.

Location – Albury, Cootamundra, Deniliquin, Griffith, Leeton, Tumut, Wagga Wagga, Broken Hill, Dareton & Wilcannia

Employment Type – Full-time and Part-time

Salary – Clerk Grade 3/4: $87,199 - $95,482 pa plus superannuation and annual leave loading.

Your role

As a Casework Support Worker, you will help caseworkers in their day-to-day work supporting children, young people, families and communities in varied and challenging circumstances.

What You'll Do

• Work as part of a team to assist caseworkers to document and deliver quality case planning for children and young people.
• Gather and share information about children, young people and families, coordinating relevant referrals and appointments to support access to services and supports.
• Maintain accurate and up to date client and casework records ensuring compliance with organisational requirements
• Facilitate and supervise low risk family visits and prepare summary reports which accurately record observations

What We’re Looking For

• Demonstrated experience working within communities and supporting vulnerable and diverse population groups
• Extensive understanding of the complex circumstances affecting disadvantaged families, with the ability to effectively support caseworkers in achieving child and family centred outcomes
• Strong record keeping experience or the willingness to learn.
• A TAFE Diploma in a relevant field, welfare/community services and/or relevant work experience deemed to be equivalent.
• A valid driver’s licence as occasional travel will be required.

Appointments are subject to reference checks and the following pre-employment checks:

• National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
• Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

Download the role description.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Are you ready to join us?

Requirements

attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the targeted question below with a brief outline on how you meet the requirements of the role:

• As a Casework Support Worker, you will be operating in an environment of competing demands and tight timeframes. Can you please tell us about a time when you have had to do this?

Applications close 24 November 2026 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Pepita Rowell on 0428 964 586 or [e-mail].

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Kirsten Wafer on 02 9765 3844 or via [e-mail].

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

The Welcome Experience

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.