Case Support Worker - Nugel

Victorian Aboriginal Child Care Agency; City of Wyndham; On-site; AUD 60,000 - 76,000; Full time

Benefits offered by this job

5 weeks annual leave

Salary packaging

Fitness Passport

Agency vehicles for work travel

In-house legal training and support

Professional development opportunities

Comprehensive induction and internal/外

Employee wellbeing programs

Paid parental leave after 12 months

Job summary

Victorian Aboriginal Child Care Agency – Werribee VIC is seeking a Nugel Case Support worker to assist Nugel Case Managers and the Team Leader. You will undertake casework, assist with referrals, make calls, and research supports as part of the Nugel program.

You will ensure culturally appropriate court-ordered contact is maintained between children and families, including providing transport and supervision as required. A supportive, training-rich environment awaits.

Qualifications

• Proven respect for Aboriginal cultures and societies, commitment to continuous learning, and high awareness of issues impacting Aboriginal communities.
• Possesses sound knowledge of child development and trauma, with the ability to engage and support children with behavioural challenges in a culturally safe manner.
• Maintains confidentiality, communicates effectively with children, young people, and families, and demonstrates strong written and conceptual abilities.

Responsibilities

• Assist with referrals, make phone calls, and research supports as part of the Nugel program.
• Provide transport for children and supervise contact as required to maintain culturally appropriate court-ordered contact.
• Work cooperatively with Nugel Case Managers and under the Nugel Team Leader.
• Contribute to administrative tasks and ensure smooth program operations.

Skills

Cultural safety

Communication skills

Trauma-informed care

Confidentiality

Family engagement

Job description

Victorian Aboriginal Child Care Agency – Werribee VIC

The Victorian Aboriginal Child and Community Agency (VACCA) is an Aboriginal Community-Controlled organisation that supports and advocates for the Aboriginal Community and is the largest organisation of its kind in Australia. The VACCA team is committed to the organisation’s visions and values, passionately providing support, service and advocacy for our children and other vulnerable members of the community.

Our strength lies with our people.

About the role

The role of the Nugel Case Support worker is to work cooperatively with Nugel Case Managers and under the direction of the Nugel Team Leader, to undertake a variety of case work and administration tasks, such as assisting with referrals, making phone calls, researching supports etc as part of the Nugel program.

The case support role will ensure that culturally appropriate court ordered contact is maintained between children and their families. The Case Support worker will provide transport for children and/or supervision of the contact as required.

About You

Proven respect for Aboriginal cultures and societies, commitment to continuous learning, and high awareness of issues impacting Aboriginal communities.

Possesses sound knowledge of child development and trauma, with the ability to engage and support children with behavioural challenges in a culturally safe manner

Maintains confidentiality, communicates effectively with children, young people, and families, and demonstrates strong written and conceptual abilities.

• Experience working in the child, youth, and family sectors will be highly valued, desirable
• Requirements: Valid Police Check, a Victorian Working with Children’s Check for a paid employee (or willingness to obtain) and a Victorian Driver Licence. Current COVID-19 vaccination (Strongly Recommended).

What we can offer you

• 5 weeks annual leave
• Access to child protection and VACCA training programs
• Extensive support and training from VACCA’s in house legal service
• A supportive environment that includes comprehensive induction and regular internal supervision
• Professional development and training opportunities
• Attractive salary packaging to increase your take home pay
• Fitness Passport - allowing you (and your family) access to any of the facilities available on this program
• 17.5% loading on annual leave
• Access to agency vehicles for all work-related travel
• Access to Employee support and wellbeing programs
• Paid parental leave after 12 months of ongoing employment
• Opportunity to work and build connection with the Aboriginal Community and culture

We strongly encourage Aboriginal and Torres Strait Islanders people to apply

Application closes by September 24, 2026

We are committed to Aboriginal self-determination and supporting strong, safe, thriving Aboriginal communities and aim to ensure every individual is treated with dignity, honouring all cultural backgrounds, abilities, ethnicities, sexual orientations, gender identities and spiritual beliefs.

VACCA is a child-safe organisation and is committed to ensuring the safety and wellbeing of children and young people with zero tolerance for child abuse. All successful applicants will be required to undertake a National Police Record Check and Working with Children Check prior to commencement of employment and periodically following commencement.

VACCA is an equal opportunity employer and has a smoke-free workplace policy