Case Officer, Enhanced Bail and Support Service

Department of Justice and Community Safety; Melbourne, Greater Dandenong; Remote; AUD 77,000 - 95,000; Full time

Benefits offered by this job

Penalties for after-hours work as perE

Paid superannuation

Job summary

The Department of Justice and Community Safety in Victoria is hiring for a fixed-term full-time Case Officer role. You will support day-to-day case management for youths under bail, provide afterhours and pro-social activities, and coordinate with families, courts and services to promote rehabilitation.

Training will be provided; rostered hours include early mornings and weekends across Sunshine and Dandenong regions. Aboriginal and/or Torres Strait Islander applicants are encouraged.

Qualifications

• Ability to establish rapport with young people from diverse backgrounds.
• Strong written and verbal communication for reports and stakeholders.
• Flexibility to adapt to changing priorities and responsibilities.
• Calm under pressure and able to continue after difficult conversations.
• Willingness to receive supervision and feedback.
• Prior experience with youth work or similar fields is highly desirable.

Responsibilities

• Deliver support, including after hours, such as transport to school, work, appointments and activities.
• Provide technical expertise in electronic monitoring to support assessments.
• Install, remove, troubleshoot and maintain electronic monitoring devices for youths.
• Collaborate with families, courts and services to support accountability and rehabilitation.
• Balance competing priorities in a dynamic role.

Skills

Rapport with youth

Communication skills

Adaptability

Emotional regulation

Supervision openness

Youth work experience

Education

Qualification in social work / youth work / psychology / human services / criminology or criminal justice

Job description

Support the day-to-day case management of young people in the community subject to bail.

Deliver meaningful afterhours support to young people by doing practical and pro social activities.

See progress through small shifts that matter deeply to young people.

Fixed term full-time role earning $77,150 - $94,730 per year, plus penalties as per EBA for after-hours work and you will be paid superannuation.

You will:

• Deliver support, including after hours support to young people, such as transport to school, work, appointments, and pro-social leisure/recreational activities.
• Provide technical expertise in electronic monitoring to support suitability assessments.
• Installation, removal, troubleshooting and maintenance of electronic monitoring devices for young people subject to EBSS.
• Work closely with families, courts and services to support accountability and rehabilitation.
• Manage competing priorities in a role where adaptability matters more than perfection.

‘We're working sometimes with the most vulnerable young people in Victoria. A small shift or a small achievement in their life might seem like a small thing, but it's a very big thing in their life.' - Paul, Youth Justice Community.

This work is demanding and emotionally complex. If one task is done, there will always be something new to do. You will see progress in the young people you work with but change is often gradual rather than dramatic. However, watching the accumulation of small shifts that build over time will inspire you to continue your vital work.

You will not be doing this alone. You will work in a team who genuinely love the work they are do and where support is built into the job. Regular supervision and debriefing will help you balance your priorities and be ready with whatever the day brings you.

Work hours and locations:

This role is a rostered position, and Case Officers work on a rotating roster to provide you with flexibility in your week. The hours of operation Monday to Friday is 6am - 9pm and there are two shifts (morning and afternoon) within these times. Operational hours on weekends are 9am - 9pm and you will be required to work weekends.

These positions are primarily based in either Sunshine (North West Metro Area) and Dandenong (South East Metro Area) and you will work flexibly across different locations within these regions, to support to young people and their families.

Successful applicants will be provided with all necessary training to support performance of the role.

About you

If you can use organisation and communication skills to guide real change in young people and looking for a hands on role, this role is for you.

A relevant qualification in social work, youth work, psychology, human services, criminology or criminal justice is desirable.

You should also have:

• the ability to establish rapport with young people regardless of their age, gender, developmental stage or cultural background
• strong written and verbal communication skills for report writing and interacting with stakeholders
• the ability to be flexible and responsive to changes in priorities
• the capacity to stay calm, regulate yourself and keep working after difficult conversations
• an openness to supervision and feedback in a role where learning never stops
• prior experience working with young people in similar fields is highly desirable

To learn even more about what we look for in new youth justice case officers, please read the position description.

Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy at https://www.justice.vic.gov.au/careers/aboriginal-torres-strait-islander-employment.

Child Safe Statement of Commitment

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity and culture must be recognised and respected, their voices heard and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.