Cargo Flight Operations Agent

Swissport; Melbourne; On-site; AUD 60,000 - 85,000; Part time

Job summary

Swissport is seeking a Cargo Flight Operations Agent to coordinate and manage cargo operations for scheduled flights in a fast-paced aviation environment. You will handle documentation, liaise with customers and freight forwarders, and ensure timely, compliant processing from acceptance to loading.

The role requires attention to detail, strong coordination, and familiarity with cargo systems. Candidates should be comfortable working in a dynamic team and contributing to a culture of safety and

Qualifications

• Experience with cargo handling and scheduling in aviation.
• Proven ability to manage documentation such as air waybills and manifests.
• Familiarity with aviation safety and OH&S compliance.
• IATA Dangerous Goods certification (or willingness to obtain).
• Experience with cargo management systems (Cargospot).

Responsibilities

• Coordinate and support daily cargo operations for scheduled flights.
• Process air waybills, manifests, customs docs and shipment records.
• Track shipments and communicate changes to stakeholders.
• Ensure compliance with SOPs, regs, and safety standards.
• Support dangerous goods handling and quality/safety systems.
• Prepare reports and maintain operation records.

Skills

Cargo operations

Documentation management

Attention to detail

Communication

Office software

Tools

Cargospot

Flight operations software

Microsoft Office

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

The Cargo Flight Operations Agent is a key member of the flight operations team, responsible for coordinating and managing all aspects of cargo operations within the airline’s flight schedule. This role ensures the efficient, safe, and compliant handling of cargo from acceptance through to loading and unloading during flight operations. The specialist will work closely with cargo agents, flight crew, ground operations, and other departments to ensure the timely and accurate delivery of cargo.

Additionally, the role involves engaging with customer service, servicing clients, and liaising with freight forwarders to ensure a seamless cargo experience.

Your activities

• Coordinate and support daily cargo operations for scheduled flights.
• Process and maintain cargo documentation, including air waybills, manifests, customs documentation, and shipment records.
• Track and coordinate incoming and outgoing shipments, ensuring timely and accurate processing.
• Monitor flight schedules and communicate operational changes, delays, or disruptions to relevant stakeholders.
• Liaise with customers, freight forwarders, flight crews, ground handlers, and internal departments to facilitate smooth cargo operations.
• Ensure compliance with company procedures, aviation regulations, safety standards, and security requirements.
• Support cargo acceptance processes, including documentation checks and shipment verification.
• Assist in resolving cargo discrepancies, delays, damaged freight, and misrouted shipments.
• Monitor cargo volumes and assist with resource planning to meet operational requirements.
• Maintain accurate operational records and prepare reports as required.
• Support the handling and processing of dangerous goods and special cargo in accordance with regulatory requirements.
• Promote a positive safety culture through adherence to Workplace Health and Safety (WHS) standards and reporting procedures.
• Follow all Swissport Standard Operating Procedures (SOPs) and operational policies.

Your profile

• You are an organised, detail-oriented professional with strong administrative and coordination skills. You thrive in fast-paced environments where accuracy, efficiency, and clear communication are key. You bring a proactive approach to managing competing priorities, maintaining accurate records, and supporting team operations to ensure smooth day-to-day performance.
• Strong organisational and administrative abilities, including data entry, document management, scheduling, and record-keeping
• Excellent attention to detail and ability to manage multiple priorities while meeting deadlines
• Strong communication and interpersonal skills, with the ability to liaise confidently across teams and external stakeholders
• Competence in using computer systems, Microsoft Office applications, and digital databases for reporting and documentation
• A professional, reliable, and flexible approach to work, with a commitment to teamwork and continuous learning

The following skills and experience would be an advantage:

• Experience with cargo management systems (in particular, Cargospot) and flight operations software
• Experience in Import and Export Air Cargo handling and administration
• Knowledge of aviation or logistics operations, including OH&S and compliance processes
• Holding (or willingness to obtain) IATA Dangerous Goods Air certification to complete dangerous goods checks and sign off approvals/rejections
• Familiarity with quality assurance and safety management systems
• You lead and contribute to a culture that values equality, fairness, transparency, and zero tolerance for bullying, discrimination, or harassment.

What we offer

• Permanent Part-Time position with full time hours available.
• Opportunities for career advancement.
• Accrual of annual and personal leave.
• Comprehensive training and ongoing support provided.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website athttps://careers.swissport.comto learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!