Cargo Duty Manager — Aviation Operations Lead

Swissport International AG; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

On-site parking

Career advancement

Comprehensive training

Annual leave accrual

Job summary

Swissport International AG in Melbourne is seeking a Cargo Duty Manager to lead a team of Cargo Agents, ensuring safe, efficient and reliable service delivery for airlines and customers. You will oversee cargo operations, safety, ULD management, and compliance with local and international standards.

The role requires forklift certification, strong communication, and experience with WMS and aviation regulations.

Qualifications

• Experience with cargo consolidation and deconsolidation, including dangerous goods handling.
• Must hold and maintain a current forklift license.
• Excellent communication, interpersonal and time management skills.
• Experience with Warehouse Management Systems (WMS).
• Knowledge of aviation government regulations.
• Experience with airline administration systems is desirable.

Responsibilities

• Lead a team of Cargo Agents to meet service delivery goals daily.
• Ensure operations meet Swissport and regulatory standards.
• Manage ULDs and perform airworthiness checks prior to loading.
• Maintain rosters, payroll data entry, and attendance records.
• Report incidents and participate in safety audits.
• Collaborate with authorities and participate in relevant committees.

Skills

Forklift license

WMS

Communication skills

Time management

Safety awareness

Airline admin systems

Education

IATA Dangerous Goods Certification

Tools

Airline admin systems

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiate us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

The core purpose of the Cargo Duty Manager is to lead a team of Cargo Agents towards safely, efficiently, and reliably exceeding the service delivery expectations of Swissport’s clients (airlines) and their customers on a daily basis. Each duty manager will lead the achievement of key objectives for their allocated shift/clients as well as work closely with their peers towards achieving the objectives of the whole Cargo team.

Your activities

• Ensure all airport operations meet Swissport and regulatory standards, policies, and procedures.
• Ensure all local and international safety and security standards are met.
• Management of ULDs including but not limited to airworthiness checks prior to loading of export cargo, damaged ULD control, ULD empty returns within 48 hours, and completion of relevant ULD forms.
• Assist with reconciliation and breakdown of Import freight and cargo build-up of Export freight.
• Ensure that employee rosters, payroll data entry, employee files, and absenteeism calendars are maintained.
• Ensure Occupational Health and Safety and security programs are adhered to.
• Report and investigate accidents and incidents via the company online reporting system.
• Participation and involvement with relevant authorities including participation on relevant committees and working groups.
• Regular completion of cargo warehouse and office safety and security audits.
• Promote and maintain a strong safety and work culture within the workforce, driving warehouse security awareness compliance and incident reporting.
• Regulatory compliance involving SACL, Bio-Security, ABF, various airline handling, policies, and procedures.
• Report all hazards, near misses, incidents, accidents, or dangerous occurrences to their manager and via the online safety reporting system.

Your profile

• Ability to demonstrate high-level personal qualities in relation to adaptability, flexibility, and commitment.
• Experience in consolidation and deconsolidation of cargo including dangerous goods handling.
• Must hold and maintain a current forklift license.
• Excellent communication skills, interpersonal skills, and time management skills.
• Must have experience in WMS (Warehouse Management Systems).
• Experience in performance management including corrective performance measures and disciplinary matters.
• Hold an IATA Dangerous Goods Air certification to complete dangerous goods checks and sign off on approvals/rejections, etc. (preferable).
• Must hold and maintain a valid red ASIC card (Aviation Security Identification Card) or be able to apply, pass, and obtain an ASIC card prior to employment startup.
• Able to work morning and afternoon shifts or as reasonably directed by Swissport management.
• Experience with airline administration systems (desirable).
• Sound knowledge of Government Regulations related to aviation.

What we offer

• Permanent Full-Time position.
• Competitive remuneration.
• On-site employee parking available.
• Opportunities for career advancement.
• Accrual of annual and personal leave.
• Comprehensive training and ongoing support provided.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at Swissport Careersto learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.

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