Carer Services Manager — Lead Trauma-Informed OOHC Practice

Creating Links (N.S.W.) Ltd; Sydney; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 pa

Meals & entertainment card

Grow your skills – training

Wellbeing support – EAP

Novated lease benefits

Rewards shopping discounts

Job summary

Creating Links is seeking an experienced Carer Services Manager to lead and strengthen our foster and kinship carer services. You will oversee the full carer lifecycle, guide the Carer Services team, and ensure services meet legislation and best-practice standards.

You will work to strengthen safeguarding, governance and continuous improvement across carer services while engaging with carers, families and partners to deliver safe, stable homes for children and young people.

Qualifications

• Demonstrated experience in OOHC or statutory child protection casework.
• Experience supervising staff and leading casework practice.
• Strong trauma-informed, attachment and development knowledge.
• Excellent written communication, analytical and reporting skills.

Responsibilities

• Lead, supervise and develop the Carer Services team.
• Oversee recruitment, assessment, authorisation, reviews, training and ongoing support for carers.
• Review carer assessments and suitability recommendations; participate in authorisation panels.
• Promote trauma-informed, child-centred and culturally responsive practice.
• Oversee risk management, safeguarding and compliance with legislation and standards.
• Provide professional guidance on carer suitability, placements and complex cases.
• Lead audits, reporting, documentation standards and continuous improvement.
• Engage with carers, families, DCJ and sector partners for coordinated service delivery.

Skills

OOHC

Leadership

Stakeholder engagement

Policy knowledge

Trauma-informed practice

Education

Degree-level qualifications in Social Work, Psychology, Social Sciences or a related discipline

Job description

Creating Links is seeking an experienced Carer Services Manager to lead and strengthen our foster and kinship carer services. You will oversee the full carer lifecycle, guide the Carer Services team, and ensure services meet legislation and best-practice standards.

You will work to strengthen safeguarding, governance and continuous improvement across carer services while engaging with carers, families and partners to deliver safe, stable homes for children and young people.