Care Team Leader

SilverChain; Bunbury; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Professional development

Study leave

Referral rewards

Extra leave

Orientation program

Devices provided

Gym membership discount

Health insurance discount

Social club discounts

Mental health support

Job summary

Silverchain is seeking a Care Team Leader in Bunbury to lead and mentor direct care staff across Bunbury and surrounding areas, supporting ~25 staff to deliver high-quality care to ~275 clients. The role requires local travel and offers benefits including professional development and study leave, plus options for a salary-packaged vehicle or paid kilometres.

Reporting to the Community Manager, you will oversee performance, onboarding, timesheets and resource allocation while promoting a safe,

Qualifications

• Experience in community-based aged care management.
• Ability to lead a team to achieve outcomes.
• Strong interpersonal and communication skills.
• Well-developed time management and organisational skills.
• Knowledge of service provision and compliance with contractual obligations.

Responsibilities

• Lead, mentor and support direct care staff to ensure best‑practice service delivery.
• Manage performance, onboarding, communication and timesheet approvals.
• Promote a safe, positive workplace culture and ensure compliance with policies and procedures.
• Allocate resources effectively and respond to staff and client queries.

Skills

Team leadership

Mentoring

Communication

Problem solving

Time management

Education

Certificate III in Community Support Services (desirable)

Job description

Care Team Leader

We have an exciting opportunity for a Care Team Leader to join our team in Bunbury, covering Bunbury and surrounding areas. Whilst reporting directly to the Community Manager, you will support and mentor direct care staff (up to 25) to provide quality care to roughly 275 clients/carers within the Community.

This role requires travel within the community. You will have the option to avail of a salary packaged vehicle (with employer contribution) or paid KM’s if using your own vehicle.

The Role

• Lead, mentor and support direct care staff to ensure best‑practice service delivery
• Manage performance, onboarding, communication and timesheet approvals
• Promote a safe, positive workplace culture and ensure compliance with policies and procedures
• Allocate resources effectively and respond to staff and client queries

What's We’re Offering

• Professional Development supported & Study Leave supported
• Internal referral rewards - refer a friend or family member receive a $250 e-voucher
• Opportunity to purchase extra leave
• Comprehensive orientation programme
• Devices and consumables provided to assist you in delivering care (including laptop and smart phone)
• Subsidised gym membership - $15 per week to access hundreds of different fitness venues
• Health insurance programmes - 12% discount with HBF
• Social club discounts - cheaper tickets to cinemas, theatre shows, Zoo, Aqwa, Scitech, Adventure World and more *providers subject to change
• Mental health support - up to 3 free sessions with a degree-qualified psychologist per year

What We’re Looking For

The ideal candidate will have a strong background within the Aged Care Industry. In addition to this, candidates will be able to demonstrate the following experience, skills and attributes:

• An understanding of health care within a community environment.
• Demonstrated knowledge and experience undertaking care management activities within Support at Home program
• Demonstrated experience in leading a team to achieve outcomes.
• Well-developed communication and interpersonal skills to develop effective relationships, promote services and resolve client/staff issues.
• Decision making and problem-solving skills to innovatively manage the provision of service delivery.
• A demonstrated empathetic and flexible approach to manage the sensitivities of client and employee issues.
• Time management and organisational skills to effectively plan and prioritise work tasks.
• Knowledge of service provision, allocation and compliance with contractual obligations.
• Knowledge of manual handling principles with the ability to train others.
• A Certificate III in Community Support Services is desirable OR minimum two years industry experience and a willingness to obtain Cert 3.

Under the Aged Care act 1997, successful candidates will be required to provide a satisfactory National Police Clearance prior to commencement

Why Choose Silverchain

Everyone at Silverchain, from our care teams to leadership, plays a vital role in delivering Best Care. It’s a team effort. Best Care is care that is safe, personal, connected and effective.

We are proudly one of the few Australian home care providers accredited in both national health and aged care standards. This means the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility.

As a not-for-profit organisation, our ambition is to create a better home care system for all Australians and we develop innovative models of care to set the industry benchmark.

We'll also provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.

At Silverchain, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.