Care Partner

Goodwin Aged Care; Australia; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading aged care service provider in Australia is seeking a Service Coordinator to support client intake, develop care plans, and ensure compliance with aged care standards. The ideal candidate has a Certificate IV or higher in Service Coordination, strong knowledge of ageing issues, and excellent communication skills. The role also involves acting as a trusted contact for clients and families, promoting a positive customer service culture, and participating in on-call duties.

Qualifications

• Experience in case management to a high standard is essential.
• Current driver's licence and own vehicle with comprehensive insurance required.
• Experience in aged care, home care services or a related sector is desirable.

Responsibilities

• Conduct comprehensive home-based assessments and screenings.
• Develop tailored care plans aligned with quality standards.
• Provide client documentation and compliance with legislation.
• Act as a trusted contact for clients and families.
• Promote a positive customer service culture.

Skills

Strong knowledge of ageing issues

Excellent communication skills

Problem-solving skills

Organisational capabilities

Competent in Microsoft Office

Education

Certificate IV or higher in Service Coordination

First Aid Certificate

Job description

We are Goodwin, a multi-award-winning, industry-leading seniors' services and accommodation provider in the ACT and NSW. For over 70 years, our community-owned, not-for-profit organisation has provided the Canberra and regional community with vibrant and luxurious retirement living villages, reliable and innovative home care, and the very best in residential aged care facilities.

What you’ll be doing

Client Intake & Assessments

• Receive and process referrals into appropriate services
• Conduct comprehensive home-based assessments and WHS screenings
• Identify risks and escalate where required
• Assist prospective clients to understand funding pathways

Care Planning & Coordination

• Develop tailored care plans aligned with the Aged Care Quality Standards
• Collaborate with internal/external providers to support independence and wellbeing
• Monitor quarterly budgets and support reassessments
• Provide guidance and direction to service delivery staff

Documentation & Compliance

• Complete accurate and timely client documentation
• Ensure compliance with legislation, organisational policies and quality standards
• Record hazards and elevate risks appropriately

Client Support & Communication

• Act as a trusted contact for clients and families
• Provide clear guidance across My Aged Care, Home Care Packages and Support at Home pathways
• Maintain respectful and professional communication at all times

Organisational Contribution

• Participate in a rotating on-call roster
• Promote a positive customer service culture
• Uphold Goodwin’s reputation as a quality care provider

What you’ll need

Mandatory

• Certificate IV or higher in Service Coordination (or extensive experience in similar role)
• First Aid Certificate
• Current driver’s licence & own vehicle with comprehensive insurance

Essential Skills

• Strong knowledge of ageing issues, including dementia and behaviour management
• Ability to undertake case management to a high standard
• Excellent communication, negotiation and problem-solving skills
• Strong organisational and time-management capabilities
• Competent in Microsoft Office

Desirable

• Experience in aged care, home care services or a related sector

If you have any questions, please contact our Recruitment Team on 0466660*** and 0251146*** or ***********@goodwin.org.au

Goodwin encourages applications from Aboriginal and Torres Strait Islander peoples. We are committed to fostering a diverse and inclusive workplace and strongly encourage candidates from all cultural backgrounds to apply.