Care Coordinator – Charters Towers Region (Identified)

Townsville Aboriginal & Islander Health Service; Ingham; On-site; AUD 70,000 - 95,000; Full time

Job summary

Townsville Aboriginal & Islander Health Service is seeking a Care Coordinator to support Aboriginal and Torres Strait Islander clients in Charters Towers. You will work with patients, GPs, clinic staff and other services to ensure multidisciplinary, culturally safe care aligned with GP care plans for chronic disease management.

You will build partnerships with stakeholders, facilitate referrals, promote appropriate Medicare items, and support families through regular reviews while documenting

Qualifications

• Strong interpersonal and communication skills for diverse clients.
• Ability to build rapport with Aboriginal and Torres Strait Islander communities.
• Ability to work independently with sound clinical judgement.
• Flexibility to adjust care plans across settings.
• Strong organisational skills to manage multiple clients and reporting.

Responsibilities

• Provide care coordination to help clients access specialists, allied health and prescribed supports.
• Develop and improve referral pathways with government and health professionals.
• Advise on models of care coordination to increase uptake of MBS items.
• Involve family or carers in regular reviews as appropriate.
• Adhere to treatment regimens and support chronic condition self-management.
• Maintain documentation and reporting per funding requirements.

Skills

Interpersonal skills

Rapport building

Independent working

Flexibility & problem solving

Organisational skills

Advocacy & negotiation

Education

Cert IV or higher in health

Job description

Your Contribution

Our Charters Towers based Care Coordinator works closely with patients and collaboratively with general practitioners, clinic/practice staff and a broad range of other relevant services to facilitate provision of appropriate multidisciplinary care for Aboriginal and Torres Strait Islander people with chronic disease.

As Care Coordinator you play an active role in improving access for Aboriginal and Torres Strait Islander people to access primary health services. You will support and encourage eligible clients to access the services they require to treat their chronic disease according to the General Practitioner (GP) care plan.

Duties & Responsibilities

• Provide care coordination to assist eligible clients to access specialist, allied health and other supports services in line with their care plan and specified medical aids to manage their conditions effectively
• Establish and improve program referral pathways and links with government, non-government stakeholders and a range of health professionals including specialists, GP’s, nurses and allied health professionals in order to link with the most appropriate and culturally safe service/s
• Provide high level advice regarding casework and models of care coordination to the ITC Team and other health practitioners and stakeholders to increase the uptake of Aboriginal and Torres Strait Islander specific Medicare Benefits Schedule (MBS) items, including health assessments for Aboriginal and Torres Strait Islander people and follow up items
• Where appropriate include family and/or carer to assist clients to participate in regular reviews by the primary care provider to.
• Adhere to treatment regimens – i.e. medical compliance
• Develop chronic condition self-management skills
• Connect with appropriate community-based services such as those that provide support for daily living
• Maintain care coordination quality and safety standards whilst promoting and participating in the ongoing planning, development, review and maintenance of ITC services
• Actively work to develop and maintain effective and professional working relationships with internal and external stakeholders
• Maintain documentation of all client contacts and complete all reporting requirements as required in line with TAIHS and contract funding requirements
• Record and maintain client records in a secure and confidential manner

Required Qualifications and Experience

• Relevant health sector qualifications (Cert IV or above) with demonstrated high level of clinical understanding of chronic conditions and contemporary issues within the primary health care sector particularly relevant to Aboriginal and Torres Strait Islander people to ensure the provision of culturally appropriate care
• A comprehensive understanding of health issues impacting the lives of Aboriginal and Torres Strait islander people with a strong commitment to improving health outcomes
• Ability to develop rapport and engage with Aboriginal and Torres Strait Islander clients/ communities, advocate on their behalf and provide support in a culturally sensitive way
• Demonstrated ability to work independently with confidence in exercising clinical judgement
• Well-developed interpersonal and communication skills both written and verbal with the ability to engage, communicate and work effectively with a range of health professionals, services and community member.
• The ability to provide guidance and mentoring within a diverse team ensuring services are delivered professionally and in cooperation with other team members and programs
• Demonstrates, flexibility, initiative and ability to problem solve in the workplace
• Highly developed interpersonal skills including liaison, negotiation and advocacy skills
• Highly developed organisational skills and the capacity to prioritise competing demands

Required Licenses and Checks

• Ability to pass a National Police Check – no Serious/Criminal/Court Records
• Current Blue Card (Queensland’s Working with Children Check) (or AHPRA registration if required)
• Current C Class Drivers Licence (Qld)
• Proof of qualifications and current registration (as appropriate) are to be provided prior to commencement of employment
• Current First Aid and CPR

Applications Close: Friday 9th October 2026