Canberra Onsite Service Desk Analyst - TSPV Cleared

Compas; Canberra; On-site; AUD 70,000 - 90,000; Full time

Job summary

A recruitment and services company in Canberra is seeking a Service Desk Analyst for a 12-month contract, with a TSPV clearance. The role involves delivering ICT support, troubleshooting issues, and collaborating in a security-sensitive environment. Candidates must have relevant experience and Australian citizenship. This position offers an opportunity to work onsite and contribute to a mission-critical environment.

Qualifications

• Active TSPV clearance and Australian citizenship are mandatory.
• Experience providing end-user ICT support aligned with ITIL principles.
• Proficient in incident diagnosis, resolution, documentation, and escalation.

Responsibilities

• Deliver high-quality ICT support and customer service to internal users.
• Troubleshoot and resolve ICT issues, escalating unresolved matters appropriately.
• Prioritise and triage job queues for timely resolution.

Skills

Customer-focused IT support

Incident diagnosis

Problem resolution

Quality assurance practices

Job description

A recruitment and services company in Canberra is seeking a Service Desk Analyst for a 12-month contract, with a TSPV clearance. The role involves delivering ICT support, troubleshooting issues, and collaborating in a security-sensitive environment. Candidates must have relevant experience and Australian citizenship. This position offers an opportunity to work onsite and contribute to a mission-critical environment.