Campus Connect Advisor — Student & Staff Support

University of Sydney; Sydney; Hybrid; AUD 84,000 - 103,000; Full time

Benefits offered by this job

Generous cultural leave

Indigenous professional programs

Indigenous staff network

YURA network

Salary packaging options

Sponsorship / work rights

Job summary

The University of Sydney is seeking an experienced Campus Connect Consultant to join the Shared Services’ Centre HR Service Desk. This fixed-term, full-time role runs until 22 May 2028 and is based at the Darlington Campus.

As Campus Connect Consultant you will deliver excellent customer service across phone, email, web, remote, face-to-face and self-service channels, handling enquiries from staff and students with professionalism and a strong focus on a positive experience.

Qualifications

• Tertiary qualification in HR, IT or a related field, or substantial customer service/administrative experience.
• Proven ability to deliver high-quality customer service across multiple channels.
• Strong computer literacy and experience with Microsoft Office and IVR technology.
• Experience with HR processes or HR systems is desirable.

Responsibilities

• Manage phone enquiries and ServiceNow tickets through to resolution.
• Provide face-to-face staff support at Campus Connect Hubs across the University.
• Identify improvement opportunities across processes, systems and reporting.
• Collaborate with Shared Service Centre staff and other groups across the University.

Skills

Customer service

Multi-channel support

Communication

Microsoft Office

ServiceNow

IVR

WorkDay

Empathy

Education

Tertiary qualification in HR or IT or related field

Tools

ServiceNow

Workday

Microsoft Office

Job description

The University of Sydney is seeking an experienced Campus Connect Consultant to join the Shared Services’ Centre HR Service Desk. This fixed-term, full-time role runs until 22 May 2028 and is based at the Darlington Campus.

As Campus Connect Consultant you will deliver excellent customer service across phone, email, web, remote, face-to-face and self-service channels, handling enquiries from staff and students with professionalism and a strong focus on a positive experience.