Campus Bar & Cafe Lead

Uniting; Sydney; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

NFP salary packaging up to 18,550

U rewards programme

Fitness Passport

Employee Referral Programme – $250

Purchase of additional leave

Job summary

Uniting NSW.ACT is seeking an experienced Campus Bar & Cafe Lead to elevate service at our Westmead campus café. You’ll be a visible, hands-on presence, guiding the team to deliver warm, consistent hospitality to residents, families and staff.

In this practical leadership role you’ll set service standards, coach café staff, coordinate day-to-day cafe and bar operations, and help implement new menus and service initiatives while maintaining food safety and WHS compliance.

Qualifications

• 2+ years in hospitality or cafe leadership (customer-facing).
• Experience delivering high-quality customer service in a busy cafe.
• Ability to coach and develop cafe staff.

Responsibilities

• Set service standards and lead by example on the shop floor.
• Build relationships with residents, families and staff.
• Coordinate day-to-day cafe and bar service and workflows.
• Support operational effectiveness and maintain food safety and WHS compliance.
• Contribute to cafe events and menu changes.

Skills

Hospitality leadership

Customer service excellence

Staff coaching

Barista experience

Food safety knowledge

Education

Hospitality qualification or equivalent

Job description

Bring great hospitality to life and create a café experience where people feel genuinely welcome.

At our Campus in Westmead, our café is more than somewhere to grab a coffee or a meal. It’s a place for connection, conversation and community.

We’re looking for an experienced Campus Bar & Cafe Lead who loves great customer service and knows how to create a welcoming hospitality experience. You’ll be a visible, hands‑on presence in the café, working alongside the team and helping ensure residents, families, visitors and staff receive warm, consistent and attentive service every day.

Your role

This is a practical, customer‑facing leadership role where you’ll set the standard for service and help the team deliver it.

You’ll build relationships with our residents and customers, listen to their feedback and look for ways to make their café experience even better. You’ll also guide and support café staff, helping create a team culture where great service, presentation and genuine hospitality are simply how things are done.

Alongside the customer experience, you’ll help keep day‑to‑day café and bar operations running smoothly and contribute to service quality, customer engagement and commercial performance.

You’ll be responsible for:

• Creating a warm, welcoming and engaging experience for residents, families, visitors and staff.
• Being a visible presence in the café, getting to know customers and building positive relationships.
• Leading by example and supporting café staff to deliver consistently high standards of customer service.
• Listening and responding to customer feedback and identifying practical ways to improve the café experience.
• Coordinating day‑to‑day café and bar service, including team priorities and service expectations.
• Supporting operational effectiveness through well‑organised workflows, appropriate use of resources, stock awareness and consistent day‑to‑day service delivery.
• Maintaining high standards across food and beverage presentation, cleanliness, menus, signage and the overall café environment.
• Supporting café events, resident functions and campus activities.
• Helping implement new menus, service initiatives and improvements and supporting the team through change.
• Contributing to customer engagement, café utilisation, sales and overall commercial performance.
• Maintaining safe operations and supporting compliance with food safety, WHS and Responsible Service of Alcohol requirements.

About you

You’re someone who notices the customer who has been waiting, remembers a regular’s name and understands that how people feel when they visit matters just as much as what you serve them.

You’ll bring a genuine passion for service, along with the confidence to lead from the floor. You’re comfortable coaching others, solving problems as they arise and keeping a busy hospitality environment organised without losing the personal touch.

You’ll have:

• At least 2 years’ experience in hospitality, café, food service or a similar customer‑facing environment.
• Demonstrated experience delivering high‑quality customer service in a busy hospitality setting.
• Experience providing day‑to‑day guidance, coaching or support to team members.
• Strong communication and relationship‑building skills.
• The ability to manage competing priorities while maintaining service standards.
• A practical and organised approach to operational effectiveness, with the ability to coordinate workflows, use resources efficiently and identify service improvements. A relevant hospitality qualification or equivalent experience.
• A barista certificate, solid hands‑on barista experience, or a willingness to complete barista training.
• An RSA Certificate, or willingness to obtain one.
• A sound understanding of food safety, WHS and responsible service requirements.

Experience in aged care, retirement living or community services would be welcomed, as would experience supporting events or contributing to café sales, utilisation or other service improvements.

Why Uniting?

Our purpose is to inspire people, enliven communities and confront injustice, and our values shape how we work and how we treat the people around us.

In this role, you’ll have the opportunity to bring that purpose to life through something very tangible: creating a place where people feel welcomed, known and connected.

What We Offer You:

• A rewarding career with a leading human services organisation.
• Up to $18,550 NFP salary packaging available.
• Access to our U rewards programme with exclusive discounts.
• Access to Fitness Passport – Live your best life.
• A supportive, inclusive, and collaborative work environment
• Purchase of additional leave
• Employee Referral Programme – $250 bonus for each successful referral

We encourage applications from people who identify as a part of the Australian Aboriginal and/or Torres Strait Islander Community.

What to expect

Please know that employment with Uniting will require a National Police Check, and Reference Checks.

Who is Uniting?

Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Empowered by diversity

At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.