Cairns Digital Banking Consultant (12-Month Contract)

ANZ; Cairns Regional; On-site; AUD 60,000 - 80,000; Full time

Job summary

A prominent banking institution in Cairns is seeking a dedicated S&S Banking Consultant to provide outstanding customer service. You will deliver effective banking solutions through face-to-face interactions and calls, while guiding customers in using digital banking tools. Ideal candidates will have experience in customer service and a proficiency in digital platforms. This full-time role offers substantial growth opportunities within a supportive team environment.

Benefits

Career growth opportunities

Healthy work-life balance support

Flexible work arrangements where possible

Qualifications

• Experience in a customer-facing role is essential.
• Familiarity with digital banking and customer service platforms is preferred.
• Understanding of digital onboarding processes will be beneficial.

Responsibilities

• Deliver customer obsessed service that drives customer satisfaction.
• Provide timely and accurate information on banking enquiries.
• Support customers on using digital platforms for personal banking.
• Ensure compliance with internal policies and external requirements.

Skills

Experience in delivering high quality customer experience

Comfortable with digital customer service platforms

Ability to navigate digital banking applications

Understanding of digital verification systems

Proficiency in digital payment technologies

Ability to assist with digital banking queries

Job description

A prominent banking institution in Cairns is seeking a dedicated S&S Banking Consultant to provide outstanding customer service. You will deliver effective banking solutions through face-to-face interactions and calls, while guiding customers in using digital banking tools. Ideal candidates will have experience in customer service and a proficiency in digital platforms. This full-time role offers substantial growth opportunities within a supportive team environment.