Business Services Manager

NSW Department of Planning, Housing and Infrastructure; Sydney; Hybrid; AUD 133,000 - 147,000; Full time

Benefits offered by this job

Flexible working options

Office locations in Centennial Park &"

Job summary

Greater Sydney Parklands (GSP) is seeking a Business Services Manager to lead a team delivering essential services across Greater Sydney. You will drive service improvements, build stakeholder relationships, and provide insights to leadership to support organisational priorities in a dynamic environment.

The role offers flexible working options, with offices in Centennial Park and Parramatta, and a strong focus on collaboration and continuous improvement across a vibrant team.

Qualifications

• Experience leading business services, administration or corporate support teams.
• Willing and able to travel between GSP sites.
• Strong relationship-building and communication skills across teams and audiences.

Responsibilities

• Lead a team delivering business services across Greater Sydney Parklands.
• Drive service improvements and ensure compliant operations.
• Build and maintain stakeholder relationships to support outcomes.
• Provide insights and strategic advice to leaders to achieve priorities.

Skills

Leadership

Stakeholder engagement

Change management

Process improvement

Communication

Organisational skills

Education

Bachelor's degree in Business

Job description

Help shape stronger communities across NSW

• Permanent full-time (35 hours per week) opportunity
• Office locations based in Centennial Park and Parramatta with flexible working supported
• Salary relative to experience, and ranges from $133,348 to $146,945 + super

Join our team and shape your world in a workplace that empowers you to do your best work and build a meaningful career. In this role, you will contribute to shaping lives and communities across NSW, while shaping your own career. You will enjoy flexible work options, varied and impactful projects, and a vibrant, diverse team culture built on collaboration, inclusion and support. We are creating a workplace where everyone belongs and where you can balance work, life and wellbeing.

The role

As the Business Services Manager, you'll lead a team that keeps critical business services running smoothly across Greater Sydney Parklands (GSP). You'll play a key role in improving how services are delivered, strengthening workforce capability and providing insights and advice that help leaders make informed decisions and achieve organisational priorities.

Working across multiple parkland locations, you'll drive business improvement initiatives, support organisational change and build strong relationships with stakeholders to deliver consistent, customer-focused and compliant services. This is an opportunity to make a tangible impact by helping teams work more effectively, fostering employee engagement and supporting a culture of continuous improvement.

For more information about this position, read the full Role Description: Business Services Manager

What you will bring to the role

• Experience leading and developing business services, administration or corporate support teams, creating a positive, accountable and customer-focused culture.
• Strong relationship-building and communication skills, with the ability to work collaboratively across teams, influence outcomes and communicate complex information clearly to a range of audiences.
• The ability to identify opportunities for improvement, analyse information and develop practical solutions that enhance service delivery, organisational efficiency and business performance.
• Experience supporting or leading change initiatives, with the ability to help teams adapt to evolving priorities, systems and ways of working.
• Strong organisational skills and sound judgement, enabling you to balance competing priorities, manage risks and deliver high-quality outcomes in a complex environment.
• A collaborative leadership style that values learning, continuous improvement, employee engagement and developing the capability of others.

What is an essential requirement

• Tertiary qualifications in Business Administration, Business Management or Public Sector Management or a related discipline, or equivalent demonstrated experience.
• Willing and able to travel between GSP sites.

About Us

As a premier city-wide agency, Greater Sydney Parklands (GSP) is dedicated to expanding and enhancing urban parklands across Sydney. Join the Department of Planning, Housing and Infrastructure (DPHI) in shaping the future of New South Wales. By championing the NSW Government's vision for open spaces and parklands, we strive to create vibrant, community-focused environments for all.

GSP currently brings together five iconic parks across Sydney: Centennial Parklands (including Moore Park and Queens Park), Parramatta Park, Western Sydney Parklands, Callan Park and Fernhill Estate.

Join us

Applications close Sunday 11th October 2026. Should you require further information about the role please contact Ross Morrison on 0431 088 074 or [e-mail].

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via [e-mail] or [phone] – HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident or hold a valid Australian working Visa for the duration of the appointment. This role is subject to standard pre‑employment checks, including a criminal record check.