Business Service Officer

Insurance and Care NSW (icare); Sydney; Hybride; AUD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Work-life balance

Health and wellbeing

Career development

Employee benefits

Inclusive culture

Résumé du poste

Insurance and Care NSW (icare) is seeking a Business Services Officer to coordinate administration, financial processing, fleet support and stakeholder inquiries across NSW. The role emphasizes process improvement and exploring AI to streamline tasks.

Based in Sydney with a hybrid model (3 days in-office), you will build relationships, manage monthly deadlines, and leverage strong Excel skills to enhance efficiency while supporting multiple business areas.

Qualifications

• Experience in business administration, ideally including financial administration or reconciliations.
• Strong Excel capability with formulas and pivot tables to manage data accurately.
• Excellent organisation and time management to meet deadlines impacting other teams.
• High attention to detail and commitment to accurate work.
• Clear communication and relationship-building with internal and external stakeholders.
• Adaptable approach and interest in using technology to streamline tasks.
• Driver's licence and ability to attend Kent Street office for fleet management.

Responsabilités

• Manage and triage shared inboxes, directing enquiries to the right support.
• Coordinate monthly activities including financial transactions and reconciliations.
• Oversee two fleet vehicles, scheduling servicing and related tasks.
• Prepare and maintain accurate business records, reports, and correspondence.
• Coordinate travel, meetings, accommodation and other admin needs.
• Collaborate with stakeholders to keep priorities moving and meet deadlines.
• Explore AI and automation to simplify administrative tasks.

Connaissances

Stakeholder management

Problem solving

Time management

Communication

Attention to detail

Adaptability

Outils

Excel (pivot tables)

Description du poste

• Fixed-term opportunity until September 2027
• Sydney based with hybrid working, 3 days per week in office
• Build your skills while identifying smarter ways to improve everyday processes

About the role

Your work will help provide the reliable business services that enable our teams to stay focused on delivering important care and support across NSW.

As a Business Services Officer, you'll coordinate a varied mix of administration, financial processing, fleet support and stakeholder enquiries, balancing daily priorities with important monthly deadlines. You'll have the opportunity to build strong relationships across the business, use your Excel and problem-solving skills, and explore new ways of working, including how AI and automation could make administrative processes simpler and more efficient.

What you’ll be working on

• Manage and triage shared inboxes, responding to enquiries and connecting stakeholders with the right support.
• Coordinate time-sensitive monthly activities, including financial transactions, account reconciliations and purchasing processes.
• Manage two fleet vehicles based at Kent Street, including coordinating servicing, cleaning and other operational requirements.
• Prepare and maintain accurate business records, reports, correspondence and supporting documentation.
• Coordinate administrative services including travel, accommodation, meetings and other day-to-day business needs.
• Work with stakeholders across the business to keep priorities moving and deliver activities within agreed timeframes.
• Look for practical opportunities to streamline processes, including exploring AI and automation to improve administrative tasks.

What you’ll bring

• Experience in business administration, ideally including financial administration, reconciliations or other time-sensitive cyclical activities.
• Strong Excel capability, including confidence using formulas and pivot tables to work accurately with data.
• Strong organisation and time management, with the ability to prioritise competing activities and meet deadlines that impact other teams.
• A high level of attention to detail and a commitment to delivering accurate, reliable work.
• The confidence to communicate clearly and build positive working relationships with a range of internal and external stakeholders.
• An adaptable approach and interest in using technology to find simpler, more efficient ways of working.
• A current driver's licence, with the ability to attend our Kent Street office as required to manage fleet vehicles.

What we offer

• Work-life balance: Flexible and hybrid working arrangements
• Health and wellbeing: Gym subsidies, health checks, and EAP support
• Career development: Learning opportunities to grow your skills and career
• Employee benefits: Extra leave, health insurance discounts, salary packaging and novated leasing
• Inclusive culture: Recognition programs, mental health initiatives and support for hidden disabilities

About icare

icare provides insurance and care to the people, businesses and communities of NSW. Our work supports recovery, independence and safer workplaces. We protect homes, public assets; and essential services, and help manage schemes that need to remain fair, affordable and sustainable for the future. We believe the better we do, the better for NSW.

We welcome and support people of all abilities and backgrounds to apply and we are committed to creating a workplace where people feel they belong, can contribute their best and have the support they need to thrive. For us, inclusion is not a standalone initiative; it is part of how we make better decisions, design better services and reflect the communities we serve if you need adjustments during the process please note this in your application.

Before you apply

To be eligible for this opportunity, you’ll need unrestricted Australian working rights and be able to live and work in NSW. This includes Australian citizens, permanent residents and New Zealand citizens with a current passport. As part of our recruitment process, you’ll also be asked to complete standard pre-employment checks, including a criminal history check.

Please note: icare operates a direct sourcing model and does not accept agency introductions.