Business & Information Systems Analyst

Council Jobs; City of Greater Dandenong; On-site; AUD 99,000 - 109,000; Full time

Job summary

A local government organization is seeking a Business & Information Systems Analyst in Greater Dandenong. The role involves managing core Information Systems, promoting their use, and reviewing business processes to improve solutions. Ideal candidates will have qualifications in IT and experience in corporate network environments. Competitive salary and flexible working options are offered.

Benefits

Competitive salary

Flexible working options

Access to learning & development programs

Wellbeing programs

Vibrant social club

Qualifications

• Degree or Diploma qualifications in Information Technology or equivalent experience.
• Experience in supporting web-based systems or similar local government software.
• Experience in working in a best practice environment (e.g., ITIL).

Responsibilities

• Manage and support Council’s core Information Systems.
• Promote the productive use of Information Systems throughout the Council.
• Review business unit processes to advise on new or enhanced solutions.

Skills

Analytical skills

Problem solving

Organisational skills

Time management

Effective communication

Education

Degree or Diploma in Information Technology

Tools

Crystal Reports

SQL Reporting Services

Job description

Overview

Band 6 - $99,846 - $108,835 per annum (plus super)

Permanent Full Time

About Us

Located 35km to the southeast of Melbourne, Greater Dandenong City Council covers 129 square kilometres and has a population of over 169,000 people. The central activities district is Melbourne's second largest retail and commercial centre and includes large shopping complexes at Dandenong and Keysborough as well as the highly popular Dandenong Market.

Greater Dandenong City Council is the most culturally diverse locality in Australia, with residents from over 150 different birthplaces, nearly two-thirds of whom were born overseas. Key industries include manufacturing, health care and social assistance, retail trade, wholesale trade and transport.

We are a progressive organisation of exceptional character that offers a dynamic and rewarding work environment to approximately 900 employees. We recognise that our staff are vital to the delivery of excellent service to our community and the achievement of our long-term vision. We invest in the development of our people, and we strive to be a workplace that is respectful, engaged, accountable, creative and honest.

About the role

The City of Greater Dandenong is undertaking a major transformation of its Digital Technology Department and are excited to offer a newly created role that will shape the future direction of information technology.

We are a forward-thinking organisation dedicated to enhancing our digital presence and operational efficiency. We are seeking a skilled and motivated Business & Information Systems Analyst to join our Digital Technology Department.

Responsibilities

• Manage and support some of Council’s core Information Systems, including upgrade in accordance with agreed change management procedures.
• Promote the productive use of Information Systems throughout Council, providing technical support for other Council Information Systems.
• Review business unit processes across Council to advise on new or enhanced solutions to meet users’ requirements.
• Assist in the investigation, specification, and implementation of new initiatives, including module enhancements and creation and integration of Information Systems.

About you

To be successful in this role, your primary responsibilities:

• Degree or Diploma qualifications in Information Technology and/or industry recognised qualification/s (e.g., MCSE, MCTS, ITIL) with little or no relevant work experience or alternatively:
• Experience or demonstrated knowledge in computing within a business/corporate network environment, preferably including:
• Experience in working in a best practice environment (e.g., ITIL, ISO20000) with effective planning, time, and project management skills; and
• Experience in supporting web-based systems, Corporate Systems, or similar local government software.
• Business intelligence and report writing using e.g., Crystal Reports or SQL Reporting Services, preferably with knowledge of SQL server functions.
• Analytical, problem solving, organisational and time management skills to prioritise responsibilities within resources available and meet departmental objectives.
• Ability to work both autonomously and as a member of a cohesive and efficient team.
• Excellent written and verbal communication skills including the ability to communicate effectively with staff at all levels.
• Satisfactory (and ongoing) Police Check.
• Current valid Victorian Driver’s Licence.

Please ensure you address the key selection criteria outlined in the position description as part of your application.

The successful candidate will be asked to consent to a national police check and Working with Children (and where relevant an ‘international criminal history check’), subject to the operation of spent conviction laws. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

Benefits

Council believes in providing an environment where staff thrive, both in the work they do and in how they learn and develop as people and professionals.

Our workplace has an inclusive and diverse culture which encourages innovation and supports your work and life balance. There are plenty of opportunities to learn, develop and grow your career within our expanding and diverse organisation.

Benefits of working with us

• Competitive salary
• Salary sacrifice childcare (where available)
• Flexible working options supported including hybrid work
• Access to learning & development programs including study assistance
• Reward & recognition programs
• Access to our support and wellbeing programs
• A vibrant social club
• For more information about our benefits, please visit our careers page: Working with Us

Council will consider flexible working arrangements for all positions. We embrace our diverse community and encourage applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Council will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member.

Council is commitment to providing an inclusive and welcoming environment and promoting cultural safety and wellbeing for children with zero tolerance for child abuse and harm.

To apply

To apply for this position please complete the online application form including:

• Your resume
• Response to key selection criteria

You will be required to answer selection questions as part of the application process. The selection process also includes the requirement for reference checks.

Further information

Kate Harris, 8571 1573

Applications close: 5pm, Tuesday, 4 November 2025

Greater Dandenong City Council acknowledges the Traditional Custodians of this land, the Bunurong People, and pays respect to their Elders past and present. We recognise and respect their continuing connections to climate, culture, country and waters.