Business Development Manager, Sa / Nt

Ingersoll Rand Compressor Systems & Services; South Australia; On-site; AUD 210,000 - 230,000; Full time

Job summary

A leading machinery manufacturer in South Australia seeks a Business Development Manager to identify and develop new service opportunities. This entry-level position emphasizes customer satisfaction and involves maintaining relationships with key accounts. The role requires excellent communication and analytical skills, and the ability to travel for client engagements. You will spend 70% of your time on new business development and 30% on account management, ensuring successful service contracts and customer loyalty.

Qualifications

• Entry level with a focus on business development functions.
• Demonstrated ability to achieve targets and make sales.
• Experience in driving customer satisfaction and retention.

Responsibilities

• Identify, develop, and win new service and maintenance business.
• Sign service contracts with new customers and key accounts.
• Maintain knowledge of market developments and opportunities.

Skills

Verbal and written communication skills

PC Skills (SAP, Excel, Word, PowerPoint)

Analytical skills

Organizational skills

Customer relationship management

Ability to travel

Job description

Business Development Manager, SA / NT

Ingersoll Rand Compressor Systems & Services

Location: Dry Creek, South Australia, Australia

Salary: A$210, A$230

Position Summary

The role has the responsibility to identify, develop and win new service and maintenance business by offering solutions utilizing Gardner Denver's Product Range and Service capability.

The role will also assume responsibility for accelerating key aftermarket opportunities and accounts within an assigned territory, whilst maintaining a high level of Customer Satisfaction.

New business development is the primary focus accounting for 70% of your time with the other 30% on Account / key account management.

Key Accountabilities

Determines the market possibilities for new aftermarket products, developing these and extending the market for established products.

Implement the processes, initiatives and roll out of Gardner Denver Service and Spares programs.

Key task of signing service contracts with new customers and key accounts as well as converting existing customers onto long term service and maintenance plans.

Establish Voice of Customer orientated surveys to drive customer satisfaction and retention.

Identify and evaluate Aftermarket opportunities and understand customer requirements for Industrial Sales and Aftermarket business units.

Identify key accounts and targets and ensure effective account management of the customers' business & proactive targeting for additional service work in conjunction with the local service managers.

Maintain knowledge of day to day market development and accurately assess and evaluate new business opportunities.

Provide support to Customer Service Manager, Sales Specialists, Internal Personnel and External Customers.

Produce weekly / monthly reports to management.

Other duties as assigned or required.

Customer Management

Appraise the current and planned customer needs and advise on the suitable application of products and / or services with a high level of Customer Satisfaction in line with the company Net Promotor Score (NPS).

Offer assistance and explanation when difficulties arise, ensure complaints are followed up and that satisfactory solutions are obtained.

Maintain and develop close relationships with key accounts and ensure their requirements are being met wherever possible.

Resolve customer complaints and dispute resolution.

Quality

Supports Company objectives in accordance with ISO quality accreditation.

Environment Health & Safety

Supports Company objectives relating to environment, health and safety.

Ensure the working environment is safe at all times and activities conducted are safe and don't harm self or others.

Eliminate risks in the working environment by conducting housekeeping, conducting risk assessments and working with the line manager to eliminate or at least mitigate the hazards.

Taking a leading role in safety risk assessment and audit.

Implement procedures for safety of others through the appropriate operation of equipment before ascertaining correct procedures and usage of personal (e.g. safety glasses etc.) and technical equipment.

Other Responsibilities

As Assigned Or Required.

Competencies

Demonstrated verbal and written communication skills.

Demonstrated PC Skills (SAP, Excel, Word, PowerPoint and databases).

Ability to meet deadlines and organise work priorities.

Demonstrate a flexible and "can do" attitude.

Able to work on agreed initiatives with minimal support.

Willingness to travel as required.

Prior experience in a business development role with a hunter mentality.

Demonstrated analytical skills.

Focused on achieving agreed targets.

Demonstrated ability to undertake research and make contact with new prospective clients.

Highly developed organisational skills.

Self-starter, able to work under time constraints, detail-oriented.

Seniority level

Entry level

Employment type

Full-time

Job function

Business Development and Sales

Industries

Machinery Manufacturing