Business Banking Associate

Commonwealth Bank; Perth; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

CommBank is seeking a Business Banking Associate in Perth to be the first point of contact for business customers, delivering premium phone support and handling account updates and enquiries.

You’ll work with a supportive team, providing fast, accurate banking solutions that keep customers’ operations running smoothly.

The role includes a 6-month in-office onboarding, then a balanced 50/50 hybrid model, with full training provided to help you grow within the Business Banking Services group.

Qualifications

• Strong customer service experience (essential).
• A resilient, positive attitude in a fast-paced environment.
• Confidence using multiple systems and technologies.
• Clear communication skills and a genuine desire to help.
• Interest in banking/finance (desirable).
• Ability to learn quickly and multitask effectively.
• No banking or finance experience required — we provide full training to set you up for success.

Responsibilities

• Provide premium technical and customer service support over the phone.
• Assist with transactional enquiries, account updates and business banking needs.
• Deliver fast, accurate solutions that support our customers’ day-to-day operations.

Skills

Strong customer service

Resilient attitude

System navigation

Clear communication

Interest in banking

Fast learner

Multitasking

Job description

Do Work That Matters

At CommBank, we support Australian businesses every day. Our Business Banking Service (BBS) Contact Centre helps customers keep their operations running smoothly by providing fast, reliable service. As a Business Banking Associate, you’ll be part of a team that makes a real difference to business customers across the country.

See Yourself in Our Team

You’ll join a supportive, customer-focused team and be the first point of contact for our business banking customers. Every interaction you handle helps keep Australian businesses moving.

In this role, you will:

• Provide premium technical and customer service support over the phone

• Assist with transactional enquiries, account updates and business banking needs

• Deliver fast, accurate solutions that support our customers’ day-to-day operations

What You’ll Bring

• Strong customer service experience (essential)

• A resilient, positive attitude in a fast-paced environment

• Confidence using multiple systems and technologies

• Clear communication skills and a genuine desire to help

• Interest in banking/finance (desirable)

• Ability to learn quickly and multitask effectively

• No banking or finance experience required — we provide full training to set you up for success

Roster & Training

We must be based in Perth for this role

Our customers are at the centre of everything we do. To be there for them every step of the way we’ll need you to commit to a rotating roster which operates between the hours of:

• 8:00am – 7:00pm AWST Monday – Sunday

• You will need to be available to work weekends as needed roughly every 3–6 weeks

• Full-time role (38 hours per week)

• In-office mandatory training commencing Monday 26 October 2026

• Hybrid working: first 6 months in-office to set you up for success, then enjoy a balanced 50% work-from-home / 50% in-office model

• Please note: this role is not compatible with face-to-face university timetables

Career Growth & Why This Role Matters

• Strong development pathways supported by the BBS Academy, which trains 100+ new team members annually

• Opportunities to become cross-skilled across other areas such as CommBiz, Merchant Enquiries and Corporate Cards

• Clear capability frameworks to help you progress into roles across BPB, Relationship Management, specialist banking, leadership and the wider Group

• Make real customer impact during crucial business moments

• Work with modern systems in a supportive, inclusive team

• Build highly transferable technical, service and problem-solving skills

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Advertising End Date: 04/09/2026