Business Analyst

Charter Diligence; Sydney; Hybrid; AUD 110,000 - 160,000; Full time

Job summary

Charter Diligence is seeking two experienced Business Analysts to support a major infrastructure portfolio for a large Australian utilities client. You will examine current operational processes, stakeholder interfaces and delivery arrangements, identifying improvements supported by evidence and analysis.

You will work with senior stakeholders, project teams and delivery partners to map current and future state processes, assess governance and delivery models, and translate findings into

Qualifications

• 5–7+ years of experience as a Business Analyst or similar role.
• Experience in complex infrastructure, utilities, construction, or major project delivery environments.
• Strong experience in operational process analysis, gap analysis and root‑cause analysis.
• Proven ability to develop process maps, workflow diagrams and operating model documentation.
• Experience reviewing business processes, governance structures and delivery arrangements.
• Excellent written communication skills for reports, briefs and executive materials.

Responsibilities

• Lead discovery activities to understand current operational processes, delivery arrangements and stakeholder interactions.
• Gather, interpret and analyse qualitative and quantitative information from multiple sources.
• Facilitate interviews and workshops with senior leaders, project teams and partners.
• Analyze current-state processes to identify inefficiencies, bottlenecks and improvement opportunities.
• Develop current-state and future-state process maps and workflow documentation.
• Assess governance arrangements and third‑party delivery models for alignment with outcomes.
• Identify risks, dependencies and issues that may affect project outcomes and elevate accordingly.
• Prepare high-quality reports and executive materials to support decision‑making.

Skills

Business analysis

Stakeholder engagement

Process mapping

Gap analysis

Root-cause analysis

Documentation

Education

CBAP/CCBA certification

Tools

Microsoft Visio

Job description

Our Client

Our client is one of Australia's largest essential services organisations, operating across the water and infrastructure sector and delivering critical services to millions of customers across metropolitan, regional and surrounding communities.

As a large statutory organisation with more than 3,000 employees, the business manages a significant and complex portfolio of infrastructure, operational assets and long-term investment programmes. Its work spans major capital projects, operational improvement, environmental sustainability and the delivery of essential services that support growing communities.

With an extensive network of infrastructure and a long-term investment and operational strategy extending towards 2050, this organisation offers the opportunity to contribute to complex, high‑profile projects with meaningful outcomes for communities and the environment. The organisation is known for working across diverse stakeholder groups, including delivery partners, contractors, government bodies and specialist service providers.

Why Contract With Us

At Charter Diligence, we go beyond just placement — we support our contractors with practical benefits that reflect real‑life needs. All contractors engaged through us have access to early cash advances on approved timesheets, offering flexibility in cases of unforeseen expenses or cash flow challenges. Unlike traditional labour hire providers, we understand that life doesn’t always align with a pay cycle — and we’re here to help when it matters most. Well, ask your mates if they’re already a Charter Diligence Contractor — chances are, they’re already benefiting from the support we provide.

About the Role

We are seeking two experienced Business Analysts to support a significant infrastructure and project delivery portfolio within a complex, asset‑intensive environment.

This role will focus on examining how operational processes, stakeholder interfaces and delivery arrangements are currently functioning, identifying areas where improvements can be made, and developing practical recommendations supported by evidence and analysis.

You will work closely with senior stakeholders, project teams and delivery partners to conduct discovery activities, analyse current operating practices and assess the effectiveness of processes, governance arrangements and third‑party delivery models.

This is an excellent opportunity for an experienced Business Analyst who enjoys working beyond traditional systems requirements and has strong capabilities in operational analysis, process improvement, stakeholder engagement and project delivery. Similar Business Analyst roles across Australia's utilities and infrastructure sectors commonly involve current and future state process mapping, requirements analysis, cross‑functional stakeholder engagement, risk identification and supporting evidence‑based transformation initiatives.

Position: Business Analyst x 2

Location: Parramatta-based with other Sydney sites as required

Working arrangement: Hybrid

Hours: 8 hours per day / 40 hours per week

Start date: ASAP

Contract: until 29 January 2027 with possibility of extension

Key Responsibilities

• Lead discovery activities to develop a detailed understanding of current operational processes, delivery arrangements and stakeholder interactions.
• Gather, interpret and analyse qualitative and quantitative information from documentation, systems, workshops, interviews and stakeholder feedback.
• Facilitate interviews and workshops with business leaders, project teams, operational stakeholders and delivery partners.
• Analyse current-state processes to identify inefficiencies, duplication, bottlenecks, hand‑off issues and opportunities to improve delivery outcomes.
• Develop clear process maps, interface maps and workflow documentation to illustrate business activities, responsibilities and interactions.
• Assess roles, accountabilities and governance arrangements to identify areas of ambiguity, complexity or potential delivery risk.
• Conduct structured gap and root‑cause analysis to understand the underlying drivers of operational and performance issues.
• Review contractual obligations, third‑party delivery arrangements and operating models to assess alignment with intended business outcomes.
• Develop current‑state and future‑state process models and support the design of practical improvement opportunities.
• Translate complex findings into clear, evidence‑based insights and actionable recommendations.
• Prepare high‑quality reports, presentations, briefing papers and executive‑level materials for senior decision‑makers.
• Support the development and documentation of business requirements, options analysis and recommendations where required.
• Identify delivery risks, dependencies, assumptions and issues that may affect project outcomes and elevate these appropriately.
• Work collaboratively across business, operational and project teams to validate findings and build stakeholder alignment.
• Support continuous improvement initiatives by monitoring agreed actions and contributing to the implementation of process improvements.
• Maintain accurate analysis artefacts, documentation and traceability to support governance, decision‑making and future project delivery.
• Manage competing priorities and multiple workstreams while maintaining a high standard of analytical rigour and stakeholder engagement.

About You

• 5–7+ years of experience as a Business Analyst, Senior Business Analyst or similar analytical and process improvement professional.
• Demonstrated experience working within complex infrastructure, utilities, construction, engineering or major project delivery environments.
• Strong experience conducting operational process analysis, gap analysis and root‑cause analysis.
• Proven ability to develop process maps, workflow diagrams and operating model documentation.
• Experience reviewing business processes, stakeholder interfaces, governance structures and delivery arrangements.
• Strong stakeholder engagement skills, including the ability to facilitate discussions with senior leaders and diverse stakeholder groups.
• Demonstrated ability to gather information from multiple sources and convert complex findings into clear recommendations.
• Excellent written communication skills, with experience preparing reports, executive briefings, presentations and decision‑making materials.
• Strong analytical and problem‑solving capability, with the ability to identify trends, risks, inefficiencies and improvement opportunities.
• Experience supporting project or transformation initiatives within complex and fast‑paced environments.
• The ability to work independently while building strong relationships across multidisciplinary teams.
• Strong organisational skills and the ability to manage competing priorities and deadlines.
• Experience within the utilities, water, construction, infrastructure or major capital project sectors.
• Exposure to alliance contracting models, NEC contracts or other complex infrastructure delivery frameworks.
• Experience reviewing third‑party contractual obligations and outsourced or partner delivery models.
• Experience with business process modelling methodologies and tools such as BPMN, Microsoft Visio or similar platforms.
• Exposure to Agile, Waterfall or hybrid project delivery methodologies.
• Relevant Business Analysis certifications, such as CBAP, CCBA or equivalent professional qualifications.
• Experience preparing requirements documentation, traceability artefacts, options analysis or business cases.
• You must hold valid working rights in Australia. Please note that visa sponsorship is not available for this opportunity. Candidates should be Australian citizens, Australian permanent residents or hold a valid long‑term Australian working visa.
• The successful candidates will be required to complete two reference checks and a police check as part of the engagement process.
• As a mandatory requirement for this contract role required by our client, applicants are kindly asked to complete a compliance check and upload their work rights verification at **********************************. Incomplete submissions may not be considered. If you have any questions or need assistance with the process, please don’t hesitate to contact our team—we’re here to help.

Charter Diligence is an accredited recruitment agency for the Australian Federal Government and State Governments. We acknowledge the Traditional Owners of the lands on which we operate and pay respect to Aboriginal and Torres Strait Islander Elders past and present. Charter Diligence is a 100% Australian-owned equal opportunity and LGBTQIA+ equity consulting firm and recruitment agency that provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.