Business Analyst

Jumbo Interactive; Queensland; Hybrid; AUD 125,000 - 150,000; Full time

Job summary

A leading tech company in Brisbane seeks an experienced Business Analyst to collaborate with stakeholders across various departments. You will lead the analysis of current business practices and support the development of solutions that enhance operational efficiency. Necessary qualifications include proven experience in business analysis, strong skills in process mapping, and the ability to work independently in a hybrid environment. The salary banding ranges from $125,000 to $150,000 plus superannuation.

Benefits

Short-term incentive program

Employee Assistance Program

Award-winning talent management programs

On-site chefs for fresh lunches

Freedom to work from almost anywhere

Social culture events

Generous parental leave

Qualifications

• Proven experience as a Business Analyst with strong skills in process mapping.
• Experience in regulated environments and understanding of payment processes.
• Strong experience on digital/web-based projects.

Responsibilities

• Lead research and analysis into current business practices.
• Partner with stakeholders to define requirements and facilitate workshops.
• Analyse data to evaluate options and recommend improvements.

Skills

Business Analysis

Process Mapping

Stakeholder Management

Analytical Thinking

Job description

Over the past 30 years, we’ve grown from humble beginnings with a single computer to a global technology company (ASX-300 listed company, JIN). Partnering with over 15,000 good causes worldwide and helping raise more than $260 million last financial year. Innovation isn’t just part of what we do; it’s who we are.

We develop cutting-edge solutions empowering our lottery and not-for-profit partners to raise funds for their vital causes. We foster an environment where talented people can innovate, grow, and have fun.

What will you be doing?

You’ll work closely with stakeholders across Operations, Marketing, Lottery Solutions, and Technology to capture current-state processes, clarify business needs, and convert them into tangible artefacts for our product and engineering teams. This role offers the chance to work across the business in a low-red-tape, high-impact environment, where your analysis and clarity will directly influence how we scale and improve our global platforms and ways of working.

What Success Looks Like in Your First 12 Months

• 3 months: Develop a solid understanding of Jumbo’s Lottery Platform, key processes, and stakeholders, contributing clear, well-structured analysis to in-flight initiatives.
• 6 months: Independently lead discovery, requirements elicitation, and support solution design for cross-functional projects, producing artefacts ready for delivery with minimal rework.
• 12 months: Become a go-to partner for product, technology, and operations leaders, helping teams deliver change more efficiently and aligned to business outcomes.

What Your Day-to-Day Will Look Like

• Lead research and analysis into current business practices across Lottery Solutions, Operations, Marketing, Insights & Analytics, and Technology.
• Partner with business and technology stakeholders to define functional and non-functional requirements.
• Facilitate workshops and interviews with subject matter experts.
• Define and model high-quality artifacts (process maps, information flows, requirements documents, user stories, test cases, acceptance criteria), providing a central, reusable view of how things work, with focus on Jumbo's Lottery Platform.
• Collaborate with onshore and offshore stakeholders to support integration projects and operational/compliance initiatives, ensuring consistent ways of working across regions.
• Analyse qualitative and quantitative data to evaluate options, trade-offs, and identify gaps, risks, and opportunities for process and system improvements, providing recommendations backed by clear analysis.
• Work with delivery teams throughout project lifecycles to clarify requirements, support testing, and validate implemented solutions.
• Provide light project coordination support where required.
• Contribute to building and improving internal templates, standards, and practices for business analysis within a growing, fast-moving environment.

What You’ll Be Able to Bring to the Role

• Proven experience as a Business Analyst with strong skills in process mapping and documenting complex systems.
• Experience in financial or highly regulated environments (gaming, banking, insurance, superannuation) and understanding of payment-related processes.
• Strong experience on digital and web-based projects, with the ability to translate technical and business requirements effectively.
• Ability to work with product, technology, and operations stakeholders to define requirements, user stories, and acceptance criteria, and facilitate requirements workshops.
• Comfortable operating independently in a growing, lean environment with minimal red tape.
• Strong stakeholder management and communication skills across locations and time zones.
• Attention to detail, analytical thinking, structured problem‑solving, and a proactive mindset.

Salary Banding: $125,000 - $150,000 + Super

Our Ways of Working

Based in Brisbane with hybrid work (3 days in-office, 2 days WFH) and flexible hours (core times 10 AM–2 PM).

Why Join Jumbo?

• Short-term incentive program based on company performance.
• Employee Assistance Program for counseling and coaching.
• Award-winning talent management programs for career growth.
• On-site chefs in Brisbane for fresh lunches and breakfast twice a week.
• Freedom to work from almost anywhere in the world for up to 120 days a year.
• Social culture: lunchtime chess, corporate games, soccer, Friday socials, and diversity events.
• Generous parental leave: 14 weeks for primary carers, 4 weeks for partners.

Pre-employment checks are required through Checkmate.

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