Business Analyst

Remote Staff; Remote; AUD 70,000 - 90,000; Full time

Job summary

A leading remote staffing company is seeking a project coordinator to manage business requirements for ICT initiatives. The role involves translating stakeholder needs into actionable user stories and supporting project documentation. Ideal candidates will have strong communication skills, experience with Salesforce integration, and the ability to thrive in dynamic environments. This position offers an opportunity to work remotely and coordinate across multiple teams effectively, ensuring project continuity and success.

Qualifications

• Experience with Salesforce and integration is required.
• Familiarity with collaboration tools and project management software.
• Ability to step into different tasks when needed.

Responsibilities

• Gather, analyse, and document business requirements for ICT projects.
• Translate stakeholder needs into user stories and functional documents.
• Support testing and ensure requirements are aligned with project goals.

Skills

Excellent written and verbal communication skills

Strong stakeholder engagement

Strong analytical and documentation skills

Experience in requirements gathering

Experience with web/app development

Experience with Salesforce integration

Familiarity with project tools like Confluence

Ability to manage multiple tasks

Detail-oriented and solution-focused

Collaborative team player

Tools

Confluence

Google Workspace

MS Excel (online)

Slack

NetSuite

Job description

Full time

5AM to 2PM PH Time

Key Responsibilities

• Gather, analyse, and document business requirements for ICT projects, ensuring solutions are practical and cost-effective.

Translate stakeholder needs into clear user stories, process maps, and functional documents, working closely with the Data and Systems Architect.

Support testing and iteration cycles by ensuring requirements are traceable, accurate, and aligned with project goals and cost minimisation strategies.

Assist with keeping project documentation, governance updates, and system knowledge bases up to date so always has a clear and reliable source of truth.

Provide project coordination support, including tracking progress and updating project registers as needed.

Act as backup to the ICT Project Manager during periods of leave, ensuring continuity of communications and project oversight.

Collaborate with the ICT Project Manager, Data & Systems Architect, and other stakeholders to ensure successful delivery of ICT initiatives.

Skills & Experience

Excellent written and verbal communication skills are required.

Strong stakeholder engagement and relationship-building skills.

Strong analytical and documentation skills with keen attention to detail.

Experience in requirements gathering, writing user stories, or process mapping.

Experience with web and / or app development is preferable.

Experience with Salesforce and integration is required.

Experience with NetSuite and integration is preferable.

Familiarity with collaboration and project tools such as Confluence, Google Workspace, MS Excel (online), and Slack.

Ability to manage multiple tasks effectively in a volunteer-driven, fast-moving environment.

Ability to lead multiple teams and oversee and report accordingly.

Prioritises understanding current system landscape to support end‑to‑end business processes.

Personal Attributes

Reliable and adaptable, able to step into different tasks when needed.

Accountable and transparent with task status and goal achievement.

Proactive, detail‑oriented, and solution‑focused with a strong problem‑solving mindset.

Collaborative team player who works well with staff, interns, and

volunteers.

Skilled at working remotely with major stakeholders based in Sydney and the Philippines, maintaining clear and effective communication across time zones.

Curious and eager to learn, with a growth mindset suited to dynamic environment.