Business Analyst

National Australia Bank; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Enhanced leave options

Wellbeing support

NAB Perks

Career development opportunities

Job summary

National Australia Bank in Melbourne is seeking a Business Analyst to join the Digital Sales team. You will translate business problems into clear, testable requirements that enable improved digital experiences and customer outcomes.

Work with stakeholders across product, UX, content, martech and engineering to map journeys, refine the backlog, run workshops and support UAT.

This role focuses on collaboration, clarity and delivering customer-centric solutions in a fast-paced, agile environment.

Qualifications

• Experience translating complex business problems into clear, testable requirements.
• Strong stakeholder engagement and communication skills.
• Experience in agile environments, including backlog refinement, testing or UAT.
• Exposure to martech or digital customer experiences is advantageous.

Responsibilities

• Turn business needs into clear, build-ready requirements, user stories and acceptance criteria.
• Work with stakeholders to understand customer needs, challenges and objectives.
• Map customer journeys and processes to identify improvement opportunities.
• Facilitate workshops, interviews and requirement reviews to build shared understanding.
• Support backlog refinement, testing and user acceptance activities.
• Manage dependencies, risks and decisions to align with business outcomes.
• Collaborate with product, UX, content, martech and engineering to deliver new functionality.
• Create visual models and documentation to support decision-making and delivery outcomes.

Skills

Business analysis

Requirements gathering

Stakeholder engagement

Agile methodologies

UAT

Analytical thinking

Tools

CMS platforms

Martech

Job description

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships, supporting our ambition to be the most customer centric company in Australia and New Zealand.

In the role of Business Analyst, you will join the Digital Sales team as we strengthen our focus on customer obsession, keeping it simple and winning together. The role is responsible for translating business problems into clear, testable requirements that enable the delivery of improved digital experiences and customer outcomes.

You’ll make an impact each day by:

• Turning business needs into clear, build-ready requirements, user stories and acceptance criteria
• Working closely with stakeholders to understand customer needs, challenges and business objectives
• Mapping customer journeys and business processes to identify opportunities for improvement
• Facilitating workshops, interviews and requirement reviews to build shared understanding
• Supporting backlog refinement, testing and user acceptance activities
• Managing dependencies, risks and decisions to keep delivery aligned to business outcomes
• Partnering with product, UX, content, martech and engineering teams to bring new functionality and experiences to life
• Creating visual models and documentation that support decision-making and delivery outcomes

You’ll bring to this role:

• Experience in business analysis, product delivery or a similar role within a digital environment
• Demonstrated ability to translate complex business problems into clear and testable requirements
• Strong stakeholder engagement and communication skills
• Experience working in agile environments, including backlog refinement, testing or UAT
• An ability to manage competing priorities and navigate ambiguity
• Strong analytical thinking, curiosity and attention to detail
• Exposure to martech, CMS platforms or digital customer experiences will be highly regarded

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience bankingthat’sfairer, more accessible, and designed with who they are in mind.That’swhywe’vebuilt a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

Join NAB

At NAB,we’recommitted to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.