Building Manager: Resident Experience & Operations Lead

Bright & Duggan Property Group; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Bright & Duggan Group in NSW is seeking a Building Manager to oversee daily operations, liaise with residents, contractors, and property managers, and ensure smooth site performance.

You will receive training and support from the management team, with a focus on customer service, compliance, and proactive maintenance to sustain a safe, well-managed property portfolio.

Qualifications

• Strong written and verbal communication skills.
• Ability to work autonomously and follow up on tasks.
• High motivation with a commitment to customer service.

Responsibilities

• Ensuring By-Law compliance
• Complaint handling and resolution
• Coordination of contractors
• Preventative maintenance management
• Undertaking daily site inspections
• Reporting
• Approving invoices

Skills

Communication skills

Autonomy

Customer service mindset

Job description

Bright & Duggan Group is built on the principles of United, Trusted, Accountable, and Visionary. These values serve as the foundation for our team and guide our approach to work and interactions with clients and colleagues. We expect all employees to consistently promote and uphold these values.

As Bright & Duggan team members, our employees act as ambassadors for the whole group. Our diverse portfolio comprises of four main pillars: strata management, integrated resort management, building and facilities management and asset management. To foster growth and extend our service offerings and reach, we expect our employees to actively promote all brands and products associated with Bright & Duggan.

Job Description

We are seeking a highly motivated, service-based professional who has the passion and skills required to provide exceptional customer service.

About the Role:

We are currently looking for a Building Manager. As a Building Manager, you are responsible for overseeing daily operations and will be the main point of contact for residents, contractors, builders, and property managers.

You will receive continuous support and assistance from the management team who will provide training and guidance to help with your transition into the role.

About the Role:

• Ensuring By-Law compliance
• Complaint handling and resolution
• Coordination of contractors
• Preventative maintenance management
• Undertaking daily site inspections
• Reporting
• Approving invoices

About You:

• As an employee of Structure Building Management, you will have strong written and verbal communication skills and be able to follow guidelines and procedures in place.
• You will be confident to work autonomously and be able to follow up on all tasks in a timely manner.
• You will be highly motivated with a strong sense of commitment to customer service.
• You may have customer-facing work experience such as hospitality, retail, real estate or management. Experience is not essential – we believe in providing all the resources to help you become a successful, long-term building manager.

Applying for this position starts with an online application. Shortlisted candidates will be contacted for an initial phone screen followed by a face-to-face interview. The final stage of our process will involve a psychometric assessment, criminal background check and reference checks.

We believe in nurturing a diverse and inclusive workplace to build for a bigger and brighter future. As an equal opportunity employer, all candidates will receive consideration without regard to race, religion, gender identity or age. Applicants must be legally entitled to work in Australia.