Broker Support (Loan Processor)

Infinity Group Coaching; Melbourne; On-site; AUD 90,000 - 150,000; Full time

Job summary

Infinity Group Coaching is seeking an experienced Mortgage Broker Support to manage high-volume end-to-end loan processing in Cremorne, VIC. The role focuses on processing residential, investment and construction loans with autonomy and a performance-driven environment.

Ideal candidates have 2–3+ years in loan processing, strong ApplyOnline experience, and construction lending exposure. This on-site, full-time role offers base salary plus super and OTE, with clear pathways to growth within

Qualifications

• Minimum 2–3+ years’ experience in end-to-end loan processing.
• Strong ApplyOnline experience (essential).
• Construction lending experience (essential).
• Certificate IV in Finance & Mortgage Broking (preferred).
• Clear police check and credit report; Full Australian working rights.

Responsibilities

• Prepare, lodge and manage applications via ApplyOnline.
• Run files from initial assessment through to settlement.
• Review PAYG and self-employed financials (including company/trust structures).
• Support lending strategy through serviceability and lender policy.
• Liaise with lenders, valuers, conveyancers and accountants.
• Proactively manage issues to keep deals moving.
• Own client communication and expectations throughout the process.
• Maintain audit-ready CRM records and NCCP/AML compliance.

Skills

End-to-end loan processing

Construction lending experience

ApplyOnline experience

Australian working rights

Police/credit checks

Education

Certificate IV in Finance & Mortgage Broking

Tools

ApplyOnline

Job description

Mortgage Broker Support - Loan Processor

High-Volume Lending | Experienced Loan Processors | Cremorne, VIC

Are you an advanced Loan Processor or Broker Support professional who thrives on volume, complexity and getting deals across the line?

Infinity isn’t looking for someone still learning the ropes. We’re looking for high-performing lending professionals who already know how to run loans end-to-end and want an environment where they can operate at a high level.

With significant deal flow across residential, investment and construction lending, this is a fast-paced role where precision, pace and performance matter. You’ll manage complex files, solve problems, keep deals moving and be rewarded for doing it well.

If you’re the person people trust with the difficult files, we want to hear from you.

The Role at a Glance

• Title: Broker Support
• Location: 480ChurchStreet,Cremorne,VIC3121 (directly next to East Richmond Railway Station- no parking on-site)
• Type: Full-time, on-site (Mon-Fri, 9am-5pm)
• Salary: $90,000 + super, OTE $130,000 up to $150,000+ (top performers earning ~$60k commission on top of base)
• Client Flow: High-volume, paid, ready-to-proceed clients
• BD Required : None
• Environment: High-volume, performance-driven lending team

The Opportunity

Infinity Group settles ~$300m-$500m+ per month across residential, investment and construction lending, supporting approximately 6,000 paying clients nationwide.

For an experienced Loan Processor, that means one thing: volume and opportunity to perform.

You’ll work across:

• Residential, investment and construction lending
• Clients who are already committed and ready to proceed
• A performance-focused environment where strong execution is recognised and rewarded

No cold calling. No lead chasing. No sitting around waiting for the next deal.

Your focus is on what you do best: executing loans at a high level, solving problems and keeping deals moving.

What You’ll Be Responsible For

You’ll manage loans end-to-end across residential, investment and construction scenarios, with real autonomy and trust.

This includes:

• Preparing, lodging and managing applications via ApplyOnline
• Running files from initial assessment through to settlement
• Reviewing PAYG and self-employed financials, including company and trust structures
• Supporting lending strategy through serviceability and lender policy positioning
• Liaising with lenders, valuers, conveyancers and accountants
• Proactively managing issues to keep deals moving
• Owning client communication and expectations throughout the process
• Maintaining audit-ready CRM records and full NCCP / AML compliance
• This is a hands-on, high-volume role for someone who takes pride in precision and pace.

Who This Role Is For

This role is not suitable for entry-level candidates or those still learning loan processing.

It is designed for someone who:

• Has strong exposure to investment and construction lending
• Is commercially minded and performance-driven
• Enjoys taking ownership of files and getting complex deals across the line
• Wants to work alongside other high performers in a fast-moving lending environment

Experience & Requirements

• Minimum 2–3+ years’ experience in end-to-end loan processing
• Strong ApplyOnline experience (essential)
• Construction lending experience (essential)
• Certificate IV in Finance & Mortgage Broking (preferred)
• Clear police check and credit report
• Full Australian working rights

About Infinity Group

Founded and led by Graeme Holm, The Money Mentor, Infinity Group exists to help Australians reduce debt, build wealth and create lasting financial freedom through education, finance and property strategy.

With teams across the Gold Coast, Sydney, Melbourne and Wollongong, we’ve built a high-performing, people-first culture that we’re incredibly proud of and protective of.

We’re ambitious about where we’re going and want good humans who take ownership, perform at a high level and genuinely care about great client outcomes.

Grow Your Career at Infinity

We’re big believers in developing our people from within. Many of our team have joined Infinity in Broker Support, built their experience and capability with us, and gone on to become Financial Strategists (Mortgage Brokers).

For those with the ambition to take that next step, there are strong opportunities to progress into a Financial Strategist role, with high performers having made the move in as little as 12–18 months.

Whether you want to continue building your career as a high-performing Broker Support or have your sights set on becoming a Mortgage Broker, we’ll invest in your development and give you the opportunity to grow as we continue to scale.

Ready to Step Up?

Bring the experience, precision and drive. We’ll bring the volume.

Please note: Applications will close on the 11th of December 2026, with the successful candidate expected to commence in January 2027.