Branch Operations Manager - Moorabbin

at; City of Melbourne; On-site; AUD 85,000 - 110,000; Full time

Job summary

A global mobility brand is seeking a Branch Manager in Melbourne. You'll drive sales performance, manage a results-oriented team, and ensure top-notch customer satisfaction. This hands-on role rewards performance with uncapped sales bonuses and competitive salary packages. Ideal candidates are experienced in retail management with strong coaching skills. If you thrive in a fast-paced environment and are committed to achieving results, this role offers excellent career growth and opportunities for advancement.

Benefits

Uncapped sales bonuses

Competitive base salary

Full training in the vehicle hire industry

Clear career pathways

Up to 30% off rentals worldwide

Access to NRMA employee benefits

Qualifications

• Proven experience in sales-led retail or operational management.
• Strong commercial mindset with P&L responsibility.
• Track record of achieving and exceeding sales targets.
• Excellent coaching and performance management skills.
• Confidence analyzing reports, KPIs, and financial data.

Responsibilities

• Own and deliver branch sales targets, KPIs, and revenue budgets.
• Build, coach, and motivate a high-performing, sales-focused team.
• Deliver consistently high customer satisfaction scores.
• Full ownership of branch P&L performance.
• Control costs, wages, and expenses while maintaining service standards.

Skills

Sales management

Performance coaching

Customer service

Data analysis

Team leadership

Job description

Branch Manager – Sales & Operations (Full-Time Career Role)

SIXT Car Rental

About SIXT

SIXT is a global premium mobility brand and has arrived in Australia with an ambitious growth strategy. Backed 100% by the NRMA, SIXT combines international expertise with the trust of one of Australia’s most respected brands.

Our mission is to be the #1 car rental company in Australia by delivering exceptional customer experiences while driving strong commercial outcomes. We operate in a fast‑paced, sales‑driven environment where performance, accountability and customer focus go hand in hand.

The Role

As Branch Manager, you will be fully accountable for the sales performance, profitability and operational success of your SIXT location. This is a hands‑on leadership role where you will own the numbers, lead from the front, and drive a strong sales culture within your team.

You will be responsible for maximising revenue through conversion, upselling, fleet utilisation and cost control, while ensuring customers receive a premium SIXT experience every time.

Key Responsibilities

• Own and deliver branch sales targets, KPIs and revenue budgets
• Drive upsell performance across products, protection options and vehicle upgrades
• Maximise fleet utilisation and pricing opportunities
• Analyse sales performance, identify trends and execute action plans
• Lead daily sales focus discussions and performance reviews

Leadership & Performance Management

• Build, coach and motivate a high‑performing, sales‑focused team
• Set clear expectations and hold team members accountable to results
• Actively mentor staff to improve sales skills, confidence and conversion
• Lead by example on the counter and on the floor

Customer Experience & Retention

• Deliver consistently high customer satisfaction scores
• Turn customer interactions into sales opportunities without compromising service
• Resolve escalations quickly and professionally to protect revenue and reputation
• Drive repeat business, referrals and loyalty

Operations & Profitability

• Full ownership of branch P&L performance
• Control costs, wages and expenses while maintaining service standards
• Manage rostering to align labour with demand and sales opportunity
• Ensure fleet presentation, availability and turnaround times support revenue growth
• Ensure compliance with operational, safety and company standards

What We’re Looking For

You are a results‑driven leader who thrives in a target‑based environment and enjoys building winning teams.

You will bring:

• Proven experience in sales‑led retail or operational management
• Strong commercial mindset with P&L responsibility
• A track record of achieving and exceeding sales targets
• Excellent coaching and performance management skills
• Confidence analysing reports, KPIs and financial data
• A proactive, competitive and growth‑focused attitude
• Ability to work autonomously in a fast‑paced environment
• Flexibility to work weekends and peak trading periods
• Strong systems aptitude and ability to learn POS software quickly
• Full and current Australian driver’s licence

What’s In It For You

• Uncapped sales bonuses with significant earning potential
• Competitive base salary plus performance incentives
• Full training in the vehicle hire industry and SIXT sales systems
• Clear career pathways into senior leadership and corporate roles
• Monthly recognition through SIXT’s Elite Club for top‑performing branches
• Opportunities to work across 25+ locations as you grow your career
• Up to 30% off SIXT rentals worldwide for you
• Up to 25% off SIXT rentals globally for family and friends
• Access to extensive NRMA employee benefits and discounts

Why SIXT?

SIXT rewards performance. If you are driven, commercially focused and ready to take full ownership of a business, this role offers genuine career growth, strong financial rewards and the opportunity to lead in a fast‑growing premium brand.