Branch Manager - South Australia

ACS (Australian Computer Society); Adelaide; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid work environment

Professional development opportunities

Flexible leave policies

Membership benefits

Salary packaging and wellbeing support

Job summary

ACS is seeking a Branch Manager to lead local activities, engage members and coordinate with the Australian branch team to drive outcomes. You will grow professional membership and align branch priorities with ACS strategy in a hybrid work environment.

Bring proven relationship-building skills, event coordination experience, and a disciplined approach to managing volunteers and stakeholders across diverse locations.

Qualifications

• Experience in member, customer, community or stakeholder work.
• Excellent interpersonal and communication skills with active listening and feedback.
• Ability to build rapport with diverse people and translate priorities into local action.
• Strong organisational skills with reliable follow-through in a fast-paced environment.

Responsibilities

• Coordinate day-to-day branch activity and provide practical support to BECs.
• Maintain local member connection, respond to enquiries and connect members with ACS services.
• Support activation and coordination of local activities and events.
• Build relationships with BECs and provide information, coordination and follow-up.

Skills

Relationship management

Stakeholder engagement

Customer service

Event coordination

Job description

About Us

ACS is where purpose, possibility and people come together. As Australia’s leading professional association for the technology community, we are strengthening the profession, creating greater value for our members and helping technology deliver a better future for Australia. We believe high performance is built on both capability and character: what you bring matters, and how you show up matters just as much. Our people bring our strategy to life by aiming high, being creative, collaborating and doing the right thing, because even the boldest strategy only succeeds when the culture behind it is strong. As the saying goes, “Culture Eats Strategy for Breakfast”.

ACS is where purpose, possibility and people come together. As Australia’s leading professional association for the technology community, we are strengthening the profession, creating greater value for our members and helping technology deliver a better future for Australia. We believe high performance is built on both capability and character: what you bring matters, and how you show up matters just as much. Our people bring our strategy to life by aiming high, being creative, collaborating and doing the right thing, because even the boldest strategy only succeeds when the culture behind it is strong. As the saying goes, “Culture Eats Strategy for Breakfast”.

About The Role

Our Branch Managers operate as ACS’s local connector and activator, leading through influence to progress Branch Executive Committee priorities and coordinate local, cross-state and Australian activity. The role grows and retains professional Members by strengthening participation and connecting members and stakeholders with relevant ACS opportunities.

The Branch Manager shares accountability for branch and Australian targets and demonstrates ACS values through sound judgement, respectful collaboration, practical improvement and reliable follow-through. Referring opportunities to the appropriate ACS owner and focuses on relationships, engagement and branch effectiveness.

Key Responsibilities

• Coordinate day-to-day branch activity and provide practical support to BECs.
• Maintain local member connection, respond to basic enquiries and connect members with relevant ACS services and opportunities.
• Support the activation and coordination of agreed local activities and events.
• Build effective working relationships with BECs and provide information, coordination and follow-up.
• Identify and refer relevant membership, product, partnership and commercial opportunities to the appropriate ACS owner.
• Capture member, volunteer and stakeholder feedback, needs and emerging issues.
• Maintain branch information, reporting and appropriate escalation of local risks and issues.
• Work across the Australian branch team to align local activity with ACS priorities, contribute across branches and support shared outcomes through open and respectful collaboration.

About You

You’re a natural relationship builder who thrives on connecting people, ideas and opportunities. Collaborative and outcomes-focused, you build trust, turn local priorities into action and communicate with credibility. With sound judgement and strong follow-through, you’re motivated by opportunities to strengthen member engagement, support growth and create meaningful organisational value.

Essential

What You Bring

• Demonstrated experience in member, customer, community, stakeholder or relationship-focused work.
• Strong interpersonal and communication skills, including listening well and giving and receiving feedback openly and respectfully.
• Demonstrated ability to build rapport and trust with diverse people.
• Demonstrated ability to translate agreed priorities into coordinated local action, including events, activities, projects or multiple stakeholders, within approved plans and available resources.
• Strong member/customer service orientation, with the ability to convert engagement into participation, referral, retention and growth outcomes.
• Demonstrated ability to work effectively with volunteers, committees or community groups.
• Strong organisation, quality focus and reliable follow-through, with the ability to work at pace while maintaining sustainable performance.
• Demonstrated sound judgement and accountability, including taking ownership, operating honestly within delegated authority and speaking up or escalating early when something is not right.
• Ability to identify and appropriately refer opportunities.
• Ability to collaborate across functions, locations and the Australian branch team, share information, involve the right people and prioritise shared ACS and member outcomes.

Desirable

• Experience in a membership, professional association, community or volunteer environment.
• Experience coordinating professional or community events.
• Understanding of the technology profession or ACS's member community.

Why Join ACS?

Join ACS and help shape a stronger, future-ready technology profession for Australia. You’ll be part of an ambitious and supportive team where ideas are welcomed, collaboration crosses boundaries and everyone has the opportunity to make a meaningful impact for our members and the wider technology community. We value diverse perspectives and back our people to aim high, be creative, do the right thing and keep growing, because the energy, curiosity and behaviours you bring are just as important as your expertise.

Rewards And Benefits

• Flexible Work Environment – Enjoy the benefits of hybrid working, combining remote flexibility with regular in-person collaboration in shared workspaces.
• Professional Development – Access to a wide range of learning and development options including access to SkillsSoft online learning suite, MySFIA skills assessment along with other role and enterprise learning opportunities.
• Engaging Workplace Culture – Be part of a collaborative, inclusive team with in-office activities, learning sessions, and a supportive atmosphere.
• Exclusive Membership Benefits – Receive a complimentary ACS membership, unlocking a host of professional development opportunities and networking benefits.
• Financial & Well-being Support – Benefit from NFP salary packaging to increase your take-home pay, along with access to a confidential Employee Assistance Program for extra support.
• Family-Friendly Policies – Inclusive leave policies support parents and caregivers, helping you balance work and family commitments