Branch Manager, Plan Management and In Home, Community Supports

Defence Housing Australia; Australia; On-site; AUD 180,000 - 210,000; Full time

Job summary

The National Disability Insurance Agency (NDIA) invites applications for Branch Manager, Plan Management, In-Home and Community Supports. You will lead a 25-strong team and drive reform across Plan Management and Home and Community Supports to improve participant outcomes.

Operating at the nexus of policy and implementation, you will translate reforms into delivery, oversee governance, and build capability to sustain reform across multiple jurisdictions in Australia.

Qualifications

• Delivery of major service reform or transformation in government or human services.
• Experience in procurement, commissioning or market-based services.
• Experience overseeing program governance and delivery assurance.
• Strong stakeholder engagement and relationship-building.
• Experience leading teams through change and building capability.
• Sound judgement, resilience and balanced strategic/execution skills.
• Commitment to respectful leadership and improving outcomes for people with disability.

Responsibilities

• Lead reform initiatives across Plan Management and Home and Community Supports.
• Support design, implementation and operation of future market arrangements.
• Provide strategic governance, planning, reporting and assurance.
• Build branch capability to deliver evolving reform agenda.
• Collaborate with policy, operational, service design and corporate functions.
• Drive delivery excellence aligned with policy and outcomes.
• Develop trusted relationships with stakeholders to enable reform outcomes.

Skills

Implementation capability

Commercial judgement

Stakeholder engagement

Job description

Branch Manager, Plan Management, In-Home and Community Supports

• SES Band 1
• Help deliver reform that strengthens the NDIS and improves participant outcomes

The National Disability Insurance Agency (NDIA) is seeking an accomplished executive to join the Home and Community Supports Division as Branch Manager, Plan Management, In-Home and Community Supports (SES Band 1).

This is a unique opportunity to play a leadership role in delivering significant reforms across the Home and Community Supports and Plan Management markets, helping to strengthen Scheme sustainability while improving outcomes for hundreds of thousands of Australians with disability.

Reporting to the General Manager, Home and Community Supports, you will lead a branch of approximately 25 staff and work at the centre of nationally significant reform initiatives. These markets represent a substantial proportion of Scheme expenditure and support services relied upon by participants across Australia.

To support reforms that strengthen Scheme sustainability and improve participant outcomes, the Australian Government has identified the need for stronger market stewardship, strategic design, assurance and governance across key provider markets. This role sits at the heart of that agenda and will help shape the future oversight, commissioning and operation of the Plan Management market while supporting broader Home and Community Supports reforms.

About the Role

Operating at the intersection of policy, commerciality, regulation and implementation, the Branch Manager is responsible for translating reform intent into practical delivery outcomes. This includes establishing the future Plan Management panel, supporting market commissioning activities and working closely with internal and external stakeholders to deliver complex reform initiatives that strengthen market effectiveness and participant outcomes.

• Leading the delivery of reform initiatives across the Plan Management and Home and Community Supports markets.
• Supporting the design, implementation and ongoing operation of future market arrangements, including the Plan Management panel.
• Providing strategic oversight of program governance, implementation planning, reporting and delivery assurance.
• Building branch capability to deliver a complex and evolving reform agenda.
• Working collaboratively across policy, operational, service design and corporate functions to resolve implementation challenges and deliver reform outcomes.
• Driving delivery excellence while maintaining alignment with policy intent and participant outcomes.
• Developing trusted relationships with internal and external stakeholders to enable successful reform outcomes.

• SES Band 1
• Help deliver reform that strengthens the NDIS and improves participant outcomes
• Location: Geelong (VIC), Melbourne (VIC), Sydney (NSW), Adelaide (SA), Canberra (ACT)

What We Are Looking For

The NDIA is seeking a pragmatic and outcomes-focused leader who can successfully operate in complex and highly scrutinised environments, bringing a strong blend of implementation capability, commercial judgement and stakeholder engagement expertise.

The successful candidate will bring:

• Demonstrated experience delivering major service delivery reform, transformation, commissioning or implementation initiatives in complex government, human services or similarly regulated environments.
• Strong commercial judgement and analytical capability, including experience in procurement, commissioning, contracting or market-based service environments.
• Significant experience overseeing program governance, implementation and delivery assurance functions.
• Strong stakeholder engagement, influencing and relationship-building capability.
• Proven experience leading teams through change and building organisational capability.
• Sound judgement, resilience and the ability to balance strategic thinking with disciplined execution.
• A commitment to respectful leadership and improving outcomes for people with disability.

Experience within public sector consulting, complex human services, social policy, commissioning, procurement or market-based service environments will be highly regarded.

About the NDIA

The NDIA is an independent statutory agency responsible for implementing the National Disability Insurance Scheme (NDIS), one of Australia's most significant social reforms.

The Agency supports more than 750,000 Australians with disability and is currently leading substantial reforms designed to improve participant outcomes while ensuring the long-term sustainability of the Scheme.

The Partners and Providers Group plays a central role in supporting Scheme sustainability, strengthening provider markets and improving participant outcomes through market stewardship, reform implementation and collaboration across policy, commercial, regulatory and operational settings.

What You Should Know

To be eligible for employment with the NDIA, you must be an Australian citizen. Successful candidates will be required to undertake pre-employment screening, including a criminal history check and the ability to obtain and maintain an Australian Government security clearance at the Negative Vetting 1 (NV1) level.

The NDIA will provide reasonable adjustments to support candidates throughout the recruitment process and within the workplace.

We strongly encourage applications from people with disability, First Nations peoples, people from culturally and linguistically diverse backgrounds and members of the LGBTIQA+ community.

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