Branch Manager - Gateway Palmerston, Nt

Westpac; Australia; On-site; AUD 80,000 - 100,000; Full time

Job summary

A leading banking institution is seeking a Bank Manager for its Palmerston branch. The role involves leading a frontline banking team to provide exceptional customer service while managing financial and operational responsibilities. Ideal candidates will have strong leadership experience and the ability to inspire a diverse team. The position is a 15-month maternity leave contract, with potential for future permanent opportunities. Join us to create a meaningful impact in the community and develop your career.

Benefits

Special offers on banking products

Various leave options including Culture, Lifestyle, and Wellbeing leave

Tailored learning and development opportunities

Opportunities for community volunteering

Qualifications

• Strong leadership experience, ideally in a Retail Banking environment.
• Proven accountability for risk and compliance, staff performance, and customer experience.
• Ability to inspire and motivate a diverse team.
• Experience fulfilling business performance targets.

Responsibilities

• Accountability for compliance and risk management.
• Ownership of resolving customer concerns effectively.
• Drive customer acquisition, service, and retention.
• Lead and uplift frontline staff through training and mentoring.
• Drive results impacting overall branch performance.

Skills

Leadership experience in retail banking

Risk and compliance accountability

High-energy motivation

Effective communication skills

Job description

Job Description

• Be supported to hone your leadership skills and inspire others
• Get things happening for our customers – and your career
• Significant leadership role with a direct impact on the community
• Empower your team to empower your community

Create your best future and join Westpac as a Bank Manager at our Gateway Shopping Centre branch, Palmerston!

What’s the role?

As a Bank Manager, you'll be the head and heart of a frontline banking team that loves to exceed the expectations of local customers, whilst playing a hands‑on role in a community you're proud to call your own.

Inspiring a team of customer service, sales and business specialists, you’ll set the standard for the Westpac Group experience – and it'll be an exceptional experience at that! You’ll be the driving force behind your branch’s success – holding financial, risk and operational accountability – ensuring customer advocacy is at the heart of all you and your team do. You will recruit, coach and elevate your team to deliver a superior banking experience, ultimately contributing to the branch's, and our customers’ success.

This is a 15-month maternity leave contract. Future permanent opportunities may become available.

How will I help?

• Hold accountability for compliance and risk management – build a culture of doing the right thing
• Take ownership of resolving customer concerns effectively and efficiently
• Drive customer acquisition, service and retention – building genuine connections with our customers and the community
• Lead and uplift frontline staff through training, mentoring and performance management
• Drive results that have a clear, positive and direct impact on overall branch performance – with responsibility for profit and loss

What do I need?

• Strong leadership experience, ideally gained in a Retail Banking environment (preferred, not essential)
• Proven experience of holding accountability for risk and compliance, staff performance and customer experience
• High-energy, with an ability to inspire and motivate a diverse team
• Experience of working to fulfil business performance targets and spur growth
• Ability to effectively de‑escalate and address challenging situations by using strong communication and problem‑solving skills

Why join us?

We’re obsessed with becoming our customers’ #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that :

• Special offers on banking products and discounts from top brands, including generous employee‑only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave
• Tailored learning and development opportunities to help your grow your career within the bank
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

Create your future today

To get started, simply click on the APPLY or APPLY NOW button.

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and / or needing Accessibility Requirements" page on ourwebsite.