Branch Concierge - 96 King William St (24.75hr/wk)

Commonwealth Bank; Adelaide; On-site; AUD 30,000 - 38,000; Part time

Job summary

Commonwealth Bank is seeking a Branch Concierge at the 96 King William branch in Adelaide on a part-time basis (24.75 hours per week). Rosters are predetermined, with schedules across Monday to Friday and specific start times.

The role involves delivering exceptional customer experiences in-branch and via digital channels, and coordinating with branch leadership to support customers’ financial needs. You will build rapport, guide customers through banking options, conduct Financial Health

Responsibilities

• Build a personal connection with customers through meaningful conversations
• Help customers use in-branch technology and digital banking options
• Address customers’ transactional needs in the branch to leave them satisfied
• Complete Financial Health Checks to assess and identify changes in needs
• Process applications for personal loans, credit cards and related products
• Proactively call customers to invite them into the branch for checks or appointments
• Adhere to Bank processes and accurately reconcile transactions
• Engage with customers at community events and fundraising activities
• Monitor safety and wellbeing of the team
• Capture customer feedback with tools and drive improvements

Job description

We are looking for a Branch Concierge to join our 96 King William branch on a part time, 24.75 hour per week basis!

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster

Roster (24.75 hours per week):

• Monday: 9am – 4.00pm
• Tuesday and Thursday: 9.30am – 4pm
• Friday: 9.15am – 4pm

See yourself in our team

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

Do work that matters

In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.

More specifically you will:

• Build a personal connection with customers through meaningful conversations
• Work with customers to help them use our in-branch technology and digital banking options
• Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
• Complete Financial Health Checks to assess customers’ financial needs and identify any changes
• Perform interviews and process applications for personal loans, credit cards and associated products
• Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
• Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
• Engage with customers by participating in community events and fundraising activities
• Look out for the safety and wellbeing of your team
• Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

We’re Interested In Hearing From People Who

• Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
• Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs
• Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.

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Advertising End Date: 16/09/2026