Billing Pod Lead

UnitingCare Hospital; Brisbane; Hybrid; AUD 48,000 - 68,000; Full time

Benefits offered by this job

Salary Packaging benefits

Flexible work arrangements

Diversity and inclusion

12 weeks paid parental leave

Employee discounts and wellbeing

Job summary

UnitingCare Hospital is seeking a Billing Pod Lead in Brisbane to drive a high‑performing billing team within our Revenue Hub. You will manage patient revenue cycle activities, ensure timely billing and debt recovery, and collaborate with health funds and internal stakeholders to deliver strong outcomes.

Reporting to the Patient Accounts and Billing Hub Manager, you’ll provide hands‑on leadership, coach staff, interpret contracts, and continuously improve billing processes while maintaining a

Qualifications

• Knowledge of health fund arrangements.
• Demonstrated team leadership experience.
• Ability to read and interpret commercial contracts.
• A comprehensive understanding of medical terminology.

Responsibilities

• Lead, coach and support a small team of billing staff dedicated to a health fund group, supporting a safe and positive working environment.
• Oversee billing and collections activities, establishing best‑practice processes and ensuring work is completed accurately and on time.
• Monitor team performance and KPIs, using reporting and insights to identify priorities and improve outcomes.
• Act as an escalation point for complex billing queries and provide guidance to support effective resolution.
• Build productive relationships with health funds to support timely billing and rapid recovery of outstanding debt.
• Review and interpret health fund contracts, keeping the team informed and educated on relevant changes.

Skills

Team leadership

Billing knowledge

Contract interpretation

Medical terminology

Stakeholder collaboration

Health fund knowledge

Education

Certificate III in Business Administration

Tools

Billing software

Job description

Billing Pod Lead Employment Term: Permanent Full Time Location: Ann Street, Brisbane CBD (Hybrid) Remuneration: $42.18 p/hr + Super + Salary Packaging Benefits (Increases your take home pay) Make a meaningful difference Ready to take the next step in your healthcare billing career? Join our Revenue Hub as a Billing Pod Lead, where you’ll lead a small team, help shape best-practice billing processes and play an important role in managing the patient revenue cycle across our hospital network. Working closely with health funds and stakeholders across the business, you’ll help drive timely billing, debt recovery and strong revenue outcomes, while supporting and developing your team to deliver at their best. Your part in our Revenue Hub team Reporting to the Patient Accounts and Billing Hub Manager, you’ll lead a small billing team dedicated to a health fund group and take ownership of ensuring billing activities are effectively prioritised, managed and delivered against key KPIs. Working with a high degree of autonomy, this is a hands‑on leadership role where you’ll provide guidance on complex billing matters, build strong relationships with health funds and internal stakeholders, and identify opportunities to continuously improve the way we work.

Key duties

• Lead, coach and support a small team of billing staff dedicated to a health fund group, supporting a safe and positive working environment.
• Oversee billing and collections activities, establishing best‑practice processes and ensuring work is completed accurately and on time.
• Monitor team performance and KPIs, using reporting and insights to identify priorities and improve outcomes.
• Act as an escalation point for complex billing queries and provide guidance to support effective resolution.
• Build productive relationships with health funds to support timely billing and rapid recovery of outstanding debt.
• Review and interpret health fund contracts, keeping the team informed and educated on relevant changes.
• Work collaboratively with key stakeholders including Clinical Coding, Health Information Systems, Hospital Registration teams, Patient Administration Team Leaders and VMPs.
• Identify training and development needs, provide meaningful performance feedback and support continuous improvement across the team.
• Undertake Billing Officer duties as required.

What makes a difference for us?

You’ll bring a combination of healthcare billing knowledge and people leadership experience, with the confidence to guide a team and navigate complex billing matters.

Essential

• Knowledge of health fund arrangements.
• Demonstrated team leadership experience.
• Ability to read and interpret commercial contracts.
• A comprehensive understanding of medical terminology.

Desirable

• Certificate III in Business Administration or equivalent, and/or applicable experience in a role demonstrating the relevant skills.
• High attention to detail.
• Demonstrated customer service skills at a high level.
• Knowledge of billing processes and software.
• Demonstrated experience using medical terminology at an intermediate level.
• Ability to manage time effectively.
• Ability to have complex financial conversations with patients in a sensitive manner.
• A willingness to learn, develop and grow.
• Ability to coach and provide guidance to team members.

We warmly encourage applications from First Nations peoples, people from culturally and linguistically diverse backgrounds, people living with disability, and people of all genders and identities.

What makes a difference for you?

NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained Flexible work arrangements to support work‑life balance A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events Career development opportunities to challenge yourself, grow and make a meaningful difference A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others We’d love you to be part of our UnitingCare family By joining our Hospitals, you’ll also be welcomed as part of the UnitingCare family.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will: provide welcoming, safe and nurturing services for children implement measures to prevent child abuse and neglect within our services appropriately and immediately address child abuse and neglect if it does occur abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple - everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long‑term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.

UnitingCare is the second‑largest Queensland employer, with more than 16,500 staff and 9,000 volunteers across our brands of UnitingCare, BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital. When you join the UnitingCare family, you are part of something bigger. We are a proud not‑for‑profit with a compassionate and inclusive team who are committed to the work we do. People who want to make the world a little better through small moments that leave big impacts. For more than 100 years we’ve been inspired by our mission to improve the health and wellbeing of individuals, families and communities. www.unitingcareqld.com.au We’re on a mission to make a meaningful difference every day, working with thousands of Australians to ensure they live life in all its fullness. We want people who are great as individuals, and even better in a team. People who stand up for what is right. Who are open to new ideas. Who champion innovation. Who lead through learning, and lead by example. So, if you’re looking for an opportunity to make a meaningful difference, to grow, thrive and to be rewarded, it’s time you joined our UnitingCare familiy.