Barista Centre Sales and Customer Service

Jetblack Espresso; Sydney; On-site; AUD 34,000 - 44,000; Part time

Job summary

Jetblack Espresso in Sydney is seeking a part-time Barista Centre Sales and Customer Service role. You’ll help customers choose top-end domestic espresso machines, grinders and accessories, demonstrate operating techniques, and provide exceptional after-sales service.

You’ll train budding home baristas, answer questions face-to-face, on the phone, and online, and contribute to a welcoming store atmosphere across our NSW locations.

Qualifications

• A passion for all things coffee.
• A commitment to outstanding customer service.
• The ability to work efficiently and prioritise.
• Excellent time management skills and attention to detail.
• Energy & enthusiasm.

Responsibilities

• Match customers with the right domestic espresso machine for their needs.
• Teach customers how to make coffee that's better than their local cafe.
• Assist face-to-face, on the phone, and online interactions.
• Support after-sales service and product education.
• Contribute to a friendly, efficient store environment.

Skills

Customer service

Sales

Communication

Training

Team player

Tools

POS system

Job description

Barista Centre Sales and Customer Service

Probably the most interesting coffee related role on the planet! Sales of top-end domestic coffee machines, grinders & accessories, training budding home baristas and offering the best after sales service in the industry. Oh, and there's the best espresso going. All day long!

Who are you?

You love coffee. You might be a barista who wants to take a step away from the machine but not out of the industry. Or someone who wants to turn a coffee obsession into a new career. You want to be challenged, continue to learn and help others develop their coffee passion.

Challenges will include matching each customer with the perfect domestic espresso machine for their needs and then teaching them how to make coffee that's better than their local cafe. (Of course we'll train you first!)

You're comfortable conversing face to face, on the phone and online. You are a team player who is self-motivated. You take pride in a job well done, and although you're happy to work within our tried and tested processes you're not afraid to suggest improvements.

Your communication skills, interest in the products and attention to detail will enable you to be a valuable addition to our company.

About Us

Jetblack Espresso is the leading home espresso equipment distributor and retailer in Australia. With six stores in NSW, VIC, QLD and TAS, and employing 20 staff, Jetblack has been growing since it's inception 20 years ago. Jetblack is focused on developing and engaging staff in a long-term career.

What are the hours?

We're looking for someone part time, 3-4 days a week to be inclusive of Saturdays.

To be successful you must have:

A passion for all things coffee

A commitment to outstanding customer service

The ability to work efficiently and prioritise

Excellent time management skills and attention to detail

Energy & enthusiasm