Banking Enrichment Lead — Ops Transformation & Innovation

Bank First; Australia; Remote; AUD 120,000 - 180,000; Full time

Benefits offered by this job

6 extra days of ‘Be You' leave every年

Free onsite parking at our Hawthorn Ea

Flexibility so work fits around your生活

$285 annual ‘Be Well' contribution for

12 weeks paid parental leave, super up

Paid volunteer leave to support the社区

Job summary

Bank First is seeking a strategic leader to shape how banking operations are delivered. You will lead a team of experienced specialists, translating member insights and data into smarter processes that improve outcomes for members and colleagues.

You''ll drive the Banking Enrichment function, oversee transformation, automation and innovation initiatives across Technology, Risk, Data and Member Experience, and champion change in a complex environment.

Qualifications

• Experience leading Banking Operations or a similar customer-focused environment.
• Track record of developing high-performing teams.
• Experience leading transformation and continuous improvement initiatives.
• Strong knowledge of banking operations, payments, card schemes, risk and regulatory requirements.
• Ability to develop strategic roadmaps using data and insights.

Responsibilities

• Lead a team of experienced specialists to improve member experience.
• Use insights and data to simplify processes and enhance service delivery.
• Drive Banking Enrichment, operational transformation and automation.
• Collaborate across Technology, Risk, Data and Member Experience to shape operations.
• Influence change and challenge traditional ways of working.

Skills

Leadership

Stakeholder management

Data analysis

Continuous improvement

Strategic thinking

Job description

Bank First is seeking a strategic leader to shape how banking operations are delivered. You will lead a team of experienced specialists, translating member insights and data into smarter processes that improve outcomes for members and colleagues.

You''ll drive the Banking Enrichment function, oversee transformation, automation and innovation initiatives across Technology, Risk, Data and Member Experience, and champion change in a complex environment.