Banking Consultant, Kingston Tas

Anz; City of Hobart; On-site; AUD 100,000 - 125,000; Part time

Job summary

A prominent banking institution is seeking a part-time Banking Consultant in Hobart, Tasmania. This role involves providing a seamless banking experience and ensuring customer satisfaction. Candidates should possess exceptional customer focus and be comfortable with digital technologies. The part-time position requires adaptability and the ability to collaborate with a team, supporting bank programs and enhancing customer engagement.

Qualifications

• Retail experience is an advantage.
• Experience using different digital channels is a plus.
• Ability to adapt to change and ambiguity.

Responsibilities

• Contribute to uplifting customer engagement and advocacy.
• Participate in bank programs and initiatives.
• Know your customer from a risk perspective.
• Ensure compliance with bank policies.

Skills

Exceptional customer focus

Experience in digital technology

Ability to multi-task

Excellent communication skills

Interpersonal skills

Job description

About the Role

As a Banking Consultant in our Retail Banking, you'll play a key role in helping to provide customers with a seamless banking experience, through meeting each customer's end-to-end financial needs and goals across transaction activities, needs based conversations and educating them on the financial solutions available, including digital. They have the knowledge required to complete customer transactions, as well as have in-depth needs based conversations and fulfil products as per their accreditation level. This role is based mainly in branches and will deliver a high standard of customer service to ensure customers are not only satisfied, but strong advocates for ANZ.

You will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience. You will be passionate about delivering on our Customer Promises to ensure customers leave the branch as strong advocates of ANZ.

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Role Type : Permanent

Role Location :

31 Channel Highway Kingston Tasmania

Work Hours : Part-Time

Monday : 09 : 00 AM - 04 : 30 PM (30 minute break) = 7.00 hours

Tuesday : Not Rostered

Wednesday : Not Rostered

Thursday : 09 : 00 AM - 03 : 30 PM (30 minute break) = 6.00 hours

Friday : 09 : 00 AM - 04 : 30 PM (30 minute break) = 7.00 hours

Saturday : Not Rostered

Sunday : Not Rostered

Total Weekly Rostered Hours :

hours

Responsibilities

• Contribute to a significant uplift in customer engagement and advocacy and create real customer value
• Actively participate in and support bank programs and initiatives
• Take responsibility to 'know your customer' from a risk perspective
• Ensure compliance with ANZ and branch policies and procedures

Qualifications

To grow and be successful in this role, you will ideally bring the following :

• Exceptional customer focus - retail experience is an advantage
• Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage
• Ability to multi-task and highly adaptable to change and ambiguity
• Willingness to work in a collaborative team environment
• Sound understanding of compliance
• Excellent communication and interpersonal skills

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.