BANK Corporate Receptionist Supervisor

University Hospitals Sussex NHS Foundation Trust; Brighton; On-site; AUD 44,000 - 57,000; Full time

Job summary

A healthcare trust in the UK seeks a Reception Supervisor to deliver friendly, efficient reception services. The role includes managing a team of receptionists, coordinating the reception process, and ensuring high standards of customer care. Applicants should possess strong customer service skills and a good level of education. This position offers opportunities for growth in a supportive environment focused on staff wellbeing.

Benefits

Wellbeing Programme

Flexible working options

Support for staff development

Qualifications

• Good Level of general Education, Numeracy and Literacy.
• Infection Control, Health and Safety, Manual Handling, Fire Safety.
• COSHH Training.

Responsibilities

• Manage and coordinate the reception process ensuring responsive service.
• Deal with complex issues and report to management.
• Review team performance and coach individuals.
• Manage room booking and hospitality requests.

Skills

Excellent Customer Service

Ability to prioritise own workload

Infection Control

Health and Safety

Manual Handling

Fire Safety

Education

Good Level of general Education, Numeracy and Literacy

Recognised Retail or Restaurant Management Qualification

Job description

Job overview

Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.

Responsible for supervisor and delivering a friendly efficient reception service to staff and visitors arriving at Royal Sussex County Hospital.

• To work as an integral member of the Retail and Events team providing a quality service linked to high standards of customer and patient care.
• To ensure and maintain the organisation and administration of the services.
• The post holder will manage a team of receptionists to deliver the highest standard of administrative support Royal Sussex County Hospital.
• To operate the a reception Internal Telecoms System ensuring all incoming calls are answered swiftly and efficiently transferred to the correct extension.

Main duties of the job

• Understand the Trusts key priorities and those of your users and translate these into key priorities for your division.
• To manage and co‑ordinate the reception process and to ensure a responsive service is always available.
• Deal with complex and contentious issues within the scope of the role, and to report such issues to the Retail and Events Reception Manager for advice and support if they have wider implications for the department or trust.
• To regularly review the performance and effectiveness of each team member, coaching and retraining individuals where necessary to maintain the quality of reception services in line with customer service, health and safety, security and trust policies and procedures.
• To assist the Retail and Events Reception Manager where required to draw up and implement duty rotas and allocate work, ensuring designated area is always covered appropriately.
• To ensure staff and users conform to security arrangements and maintain control of centre keys.
• Manage room booking and hospitality requests system and levy the appropriate charge for no shows and late cancellations and to produce rooming sheets.
• Making booking requests for catering allocated to events and room bookings.

See Job Description and Personal Specification for more details.

Working for our organisation

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work‑life balance – because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

We look forward to receiving your application and the start of your journey with UHSussex.

Detailed job description and main responsibilities

• To manage the reporting of estates issues to the trust service desk on behalf of the department and users and to follow up on their behalf for updates.
• To manage data inputting, filing, and photocopying.
• To manage the provision of administrative services to colleagues as requested by line manager.
• To manage the movements diary and produce the weekly schedule.
• To manage the reporting of IT and AV issues within the centre.
• To manage the provision and set up the centre rooms with Telecoms, IT and AV equipment and to report on and log any problems with IT and AV equipment.

See Job Description and Personal Specification Attached for more details.

Person specification

Experience and Qualifications

Essential criteria

• Good Level of general Education, Numeracy and Literacy.
• Infection Control, Health and Safety, Manual Handling, Fire Safety.
• COSHH Training.

Desirable criteria

• Recognised Retail or Restaurant Management Qualification.

Skills

Essential criteria

• Excellent Customer Service.
• Ability to prioritise own workload and manage others within well-established Procedures and Practices implementing changes.

Equality, Diversity and Inclusion

Essential criteria

• Evidence of having undertaken own development to improve understanding of equalities issues.
• Evidence of having championed diversity in previous roles (as appropriate to role).

Important information for applicants

A Note on AI Use in Applications

We value the individuality and authenticity that each candidate brings to the application process. While AI tools are increasingly accessible, we strongly discourage their use in completing your application. Your responses should reflect your own voice, experiences, and motivations—elements that are essential to a fair and accurate evaluation.
Applications that rely heavily on AI‑generated content may misrepresent your abilities and could result in your application being rejected. We encourage you to take the time to present your genuine self, as this helps us better understand your potential and ensures a transparent selection process.

Closing Adverts Early

In the event of exceptional interest, we may close adverts earlier than specified.

Some of our adverts are capped for a limited number of applications; therefore, the advert will close once the cap has been reached. We therefore encourage you to submit your application as soon as possible if you are interested in the position to prevent you from missing out on applying for the opportunity.

Flexible Working

If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.

DBS Checks

As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check. We make offers in line with the Rehabilitation of Offenders Act 1975.

Skilled Worker Visa

Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigrations eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker. It is your responsibility as the applicant to ensure that you meet this criteria.

UHSussex reserves the right to close the role early if we receive a high volume of applications.