Band 3 Generic Support Worker LIFE | Croydon Health Services NHS Trust

Croydon Health Services; Croydon Shire; On-site; AUD 58,000 - 61,000; Full time

Job summary

Croydon Health Services is recruiting a Band 3 Generic Support Worker to support rehabilitation in the community. You will work with therapy and nursing colleagues, following care plans to help people regain independence and confidence after illness or hospitalization.

The role requires a friendly, reliable and self-motivated individual with excellent interpersonal and communication skills. A genuine interest in healthcare and willingness to learn are essential.

Qualifications

• No formal qualification required; interest in healthcare and willingness to learn.

Responsibilities

• Deliver therapist-prescribed rehabilitation programmes in community settings.
• Visit people in their homes, care homes, and intermediate care beds.
• Follow care plans and assist with strength, balance, mobility and ADLs.
• Observe, evaluate and report progress to senior staff during handovers.
• Ensure safe progression of programmes with guidance from qualified staff.
• Maintain mandatory skills training and participate in team meetings.
• Travel across the Croydon borough; access to own vehicle and full UK licence.

Skills

Interpersonal skills

Communication

Motivation

Teamwork

Job description

Band 3 Generic Support Worker LIFE | Croydon Health Services NHS Trust

Company: Croydon Health Services

Salary: £30,630 - £32,346 p.a. pro rata inclusive of HCAS (Outer)

Join Croydon Heath Services NHS Trust as a Band 3 Generic Support Worker within our Community Therapy Team and help people regain independence through practical, goal-focused rehabilitation.

You will work closely with qualified therapy and nursing colleagues, following care plans to support service users with rehabilitation and functional tasks that promote recovery and day-to-day independence. This role suits someone who is friendly, reliable, is self-motivated and good at motivating others; with excellent interpersonal and communication skills and the ability to feed back progress in team meetings.

No specific qualification is required—just a genuine interest in healthcare, a willingness to learn, and a commitment to delivering high-quality therapeutic support.

Interview Date: TBC

As a Band 3 Generic Support Worker (GSW) you will deliver therapist-prescribed rehabilitation programmes in community settings, helping people regain skills and confidence following illness or hospital admission.

• Visit people in their own homes, care homes, and the intermediate care bed base across Croydon.
• Follow individual care plans set by therapists, delivering:
  • Strengthening and balance exercises
  • Mobility practice (with or without walking aids)
  • Transfers (e.g., bed/chair/toilet) and stair practice
  • Functional rehabilitation including personal care and activities of daily living (ADLs) (e.g., washing, dressing, kitchen tasks).
• Observe, evaluate, and report progress clearly to senior colleagues during handover and MDT meetings.
• Seek guidance from qualified staff about the safe progression of programmes and goal achievement.
• Recognise and respond appropriately to risk, including:
  • Identifying signs a person may be unwell or deteriorating
  • Escalating concerns promptly to senior clinicians
  • Maintaining safe practice during mobility, transfers, and exercise delivery
• Keep up to date with mandatory/core skills training, attend team meetings and appraisals, and work in line with Trust policies.
• Travel across the borough of Croydon is essential. You must hold a full UK driving licence and have access to your own vehicle for work purposes.

Croydon Health Services NHS Trust provides hospital and community services from a network of community and specialist clinics across the borough. Formed in 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust, we now have around 4,100 staff supporting a population of over 360,000 people.

Our main site, Croydon University Hospital, is one of the busiest in London. Alongside this, we’re leading the shift towards more care delivered closer to home—through intermediate care, clinics, specialist centres, and people’s homes. Our district nursing teams, Allied Health Professionals and community matrons support people of all ages across Croydon.

Croydon is also one of the pioneer sites nationally for Neighbourhood working, making this a great time to join a Trust that’s actively building more joined-up, local care.

Like the rest of the NHS, we’re responding to rising demand—but we’re doing it by backing our people, encouraging innovation, and investing in learning. We value education and training throughout your career, with access to core skills training and ongoing professional development.

This advert closes on Thursday 8 Oct 2026

£36,943 - £44,900 per annum, inclusive of HCAS (outer)