B2B Integration Support Engineer (Remote-First)

Precisely; Western Australia; On-site; AUD 90,000 - 120,000; Full time

Job summary

Precisely is seeking Support Engineers to resolve complex issues and help customers succeed with Precisely Connect, Sterling B2B Integrator, and related products. You will deliver world-class support via phone, email, and remote access, meeting SLAs and documenting critical information.

The role requires strong communication and troubleshooting skills, 2–5 years in a technical support environment, and a willingness to learn new technologies while contributing to knowledge bases and on-call

Qualifications

• Bachelor’s or Master’s degree in Computer Science or related field (equivalent work experience accepted).
• 2–5 years in Technical Support, Application Support, Product Support, Managed Services or related customer-facing role.
• Excellent communication, interpersonal skills, and strong troubleshooting ability.
• Experience supporting Sterling B2B Integrator / Sterling File Gateway.

Responsibilities

• Provide world class technical support over phone, email, and remote connections, meeting SLA requirements and documenting critical information.
• Address and resolve issues quickly to ensure customer satisfaction.
• Investigate, analyze, and resolve complex problems across platforms, software, and databases.
• Understand enterprise systems and determine root cause across product, third-party libraries, or platform layers.
• Learn new technology and share knowledge within the team.
• Create internal and external Knowledge Base documentation.
• Debug and propose solutions for product issues and enhancements.
• Participate in periodic weekend on-call shifts.

Skills

Communication skills

Analytical thinking

Troubleshooting

Self-motivation

Quick learning

Customer relations

Education

Bachelor's or Master’s degree in Computer Science

Tools

Docker

Kubernetes

OpenShift

AIX LPAR/WPAR

Solaris Containers

Job description

Precisely is seeking Support Engineers to resolve complex issues and help customers succeed with Precisely Connect, Sterling B2B Integrator, and related products. You will deliver world-class support via phone, email, and remote access, meeting SLAs and documenting critical information.

The role requires strong communication and troubleshooting skills, 2–5 years in a technical support environment, and a willingness to learn new technologies while contributing to knowledge bases and on-call