Automotive Service Advisor

Macro Recruitment; Australia; On-site; AUD 65,000; Full time

Job summary

A family-owned automotive group in North West NSW is seeking an Automotive Service Advisor. In this role, you'll enhance customer satisfaction by acting as the essential link between customers and the service department. Your responsibilities include engaging with customers, coordinating service schedules, and preparing job cards. The position offers $65,000 per annum with performance bonuses and career advancement opportunities, all within a supportive work environment.

Benefits

Career advancement opportunities

Discounts on parts and services

Continuous training and development programs

Healthy work-life balance

Qualifications

• Proven experience in automotive service and customer interaction.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.

Responsibilities

• Engage with customers regarding vehicle concerns.
• Coordinate service schedules and manage vehicle flow.
• Prepare job cards and ensure accurate documentation.
• Translate technical information for customers.
• Review completed work for quality assurance.
• Upsell additional services to enhance vehicle performance.

Skills

Customer interaction

Mechanical knowledge

Communication skills

Organizational abilities

Job description

For Automotive Service Advisors and Customer Liaison Officers to enhance customer satisfaction for an established automotive group. As an Automotive Service Advisor, you will be the crucial link between customers and the service department. A Permanent Full Time position within a family-oriented and supportive environment.

• Requires : Strong mechanical background with experience in customer service. No Sponsorship on offer .
• Salary guide : $65,000 per annum plus potential bonuses based on performance + relocation assistance.
• Location : Tamworth & North West NSW Region.

Your normal day will involve:

• Engaging with customers to discuss vehicle concerns and advise on necessary services or repairs.
• Coordinating service schedules and managing vehicle flow in the workshop.
• Preparing precise job cards and ensuring accurate documentation.
• Translating technical information for customers and communicating needs to technicians.
• Reviewing completed work for quality assurance and following up with customers.
• Upselling additional services that enhance vehicle performance and safety.

Your next employer is a family-owned automotive group in the North West region of NSW, known for its reliability and commitment to customer service. They offer a supportive work environment, opportunities for career growth, and employee benefits that enhance work-life balance.

You will need:

• Proven experience in automotive service and customer interaction.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.

Job benefits include:

• Opportunities for career advancement into service management roles.
• Discounts on parts and services for employees.
• Continuous training and development programs.
• A healthy work-life balance in a family-oriented setting.

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