Automotive Parts Interpreter - NAPA Mining Welshpool

Genuine Parts Company; South Australia; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Weekday schedule (Mon–Fri)

Uniform provided

Employee discounts

Job summary

NAPA Australia in Welshpool, WA, is seeking an Automotive Parts Interpreter to help trade, industrial and mining customers with accurate parts information and expert automotive knowledge.

You will interpret parts, process orders, dispatch goods and deliver top‑tier service while working in a busy, safety‑driven environment with a Monday–Friday schedule and a company uniform. This hands-on role involves lifting and stock handling with career development opportunities within GPC Asia Pacific.

Qualifications

• Strong parts knowledge and ability to interpret parts information.
• Passion for delivering exceptional customer experiences.
• Good computer literacy and quick to learn new systems.

Responsibilities

• Interpret parts and assist customers with product information.
• Process customer orders and credits.
• Dispatch products and parts efficiently.
• Promote specials and arrange buy-ins.
• Be the first point of contact for customers in-store and on the phone.
• Contribute to a culture of safety by putting safety first.

Skills

Parts interpretation

Customer service

Communication

Safety awareness

Team collaboration

Tools

ERP systems

Job description

If talking cars all day sounds like a good day at work, keep reading.

We’re on the hunt for an Automotive Parts Interpreter to join our Welshpool team. You’ll help customers find the right parts, solve problems and share your automotive know-how, all while working in the heart of one of WA’s busiest automotive precincts. No two days are the same, and that’s exactly how we like it.

Why our team loves working at NAPA:

• Competitive salary + generous incentives for outstanding performance
• Relax & enjoy weekends with family & friends with a Monday to Friday work schedule
• We genuinely care about supporting you to reach your full potential and offer tailored ‘Napa Know How’ career opportunities linked to your personal development plan
• A company-funded, professional uniform
• Team member discounts across the GPC Asia Pacific brands including NAPA, Repco, and AMX
• We’re fiercely committed to creating an inclusive workplace and believe that we are strengthened by diversity. We value differences in backgrounds, cultures, abilities, and experiences
• We proactively support our working parents in a variety of meaningful ways, and our parental leave top-up allowance is one of the ways we do this
• Paid volunteer leave allowing you to give back to your chosen charity/community organisation

Our Parts Interpreters provide accurate technical parts support to trade, industrial and mining customers, levering their expert automotive/mechanical knowledge. They assist customers with product information and advice, but also problem solve, provide solutions, and use sales techniques.

Duties include:

• Interpret parts
• Process customer orders
• Efficiently dispatch products and parts
• Promote specials
• Arrange buy ins
• Process customer credits
• First point of contact for customers (in-person and over the phone)
• Contribute to a culture of safety by putting safety first , ensuring that we all make it safe & make it home
• Roll up your sleeves toreceive, dispatch, and put away stock. (This is a hands‑on role that involves lifting, bending, and climbing as part of your day)

Who we’re looking for:

• Parts interpreting “know how” (your technical parts knowledge)
• Passion for providing exceptional customer experiences
• Confidence in sharing your ‘know how’ and ability to communicate your knowledge in a way the customer can understand
• Innovate and collaborative approach to work
• Solution focussed / problem solver
• Sound computer skills
• Comfortable working in a fast paced and dynamic environment as part of a high performing team
• Conscious of workplace safety at all times

Interpret parts, process customer orders, dispatch products & parts; be the first point of contact for our customers.

NAPA is Australia and New Zealand’s largest and newest name in automotive aftermarket parts. We’re on an exciting journey to revolutionise the Australian automotive aftermarket sector – and we’re accelerating! Our vast national network delivers solutions in trade, industrial, wholesale and mining, and is proudly supported by 100 years of industry expertise from our heritage brands including Ashdown-Ingram, Covs, Global Auto Spares, and R&E Auto Parts.

To find out more about NAPA, please visit www.napaparts.com.au or follow us on socials.

GPC Asia Pacific

Movement is in our DNA. We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand, and Southeast Asia. Our iconic brands include Repco, NAPA and McLeod Accessories. Yet we are more than just a parts and service company. We propel people forward.

With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won’t leave you standing still. Reach is key to our success. Learn more about our business online atwww.gpcasiapac.com.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.