Audience Experience & Box Office Supervisor

Sydney Theatre Company; Council of the City of Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

A major performing arts organization in New South Wales seeks a Public Programs and Box Office Supervisor. This permanent full-time role combines customer service, ticketing operations, and engagement with schools and community groups. Ideal candidates will have experience in customer service, be adept at using ticketing platforms, and possess strong communication skills. Flexible working hours are required, including nights and weekends.

Qualifications

• Proven experience delivering high-quality customer service ideally in a Performance Arts environment.
• Ability to manage complaints and complex enquiries with professionalism.
• Excellent written and verbal communication skills with attention to detail.
• Demonstrated ability to adapt quickly to changing workflows.
• Ability to communicate effectively with diverse audiences.

Responsibilities

• Provide seamless service for schools and community groups.
• Manage ticketing operations and audience engagement.
• Support the broader Customer Experience team.
• Coordinate bookings, payments, and invoicing processes.

Skills

Customer service

Complaint management

CRM systems knowledge

Communication skills

Adaptability

Collaboration

Administrative tasks management

Tools

Tessitura

Job description

A major performing arts organization in New South Wales seeks a Public Programs and Box Office Supervisor. This permanent full-time role combines customer service, ticketing operations, and engagement with schools and community groups. Ideal candidates will have experience in customer service, be adept at using ticketing platforms, and possess strong communication skills. Flexible working hours are required, including nights and weekends.