ATS Pacific Travel Consultant - On Site

Helloworld; City of Brisbane; On-site; AUD 50,000 - 70,000; Full time

Job summary

A leading travel company in Brisbane is seeking a Reservations and Tour Consultant. In this role, you will craft unforgettable holidays by utilizing your sales and customer service skills. The position requires inbound experience in the travel industry and a knowledge of the Tour plan booking system. Join us for a dynamic work environment with great employee benefits including travel discounts and career progression opportunities.

Benefits

Staff discounts on travel

Opportunities for discounted family travel

Career progression and support

Learning and Upskilling opportunities

Qualifications

• Inbound experience within the travel industry is essential.
• Knowledge of the Tour plan booking system is required.
• Demonstrated experience in a customer service environment.

Responsibilities

• Action quotes and bookings daily as allocated.
• Respond to agents within 24 hours regarding bookings.
• Assist passengers with itinerary amendments and complaints.

Skills

Inbound experience within the travel industry

Strong verbal and written communication skills

Exceptional time management skills

Fluency in more than one language

Tools

Tour plan booking system

Job description

Helloworld Travel currently employs people across Australia, New Zealand, Fiji and Greece. Through this talented group of people, the company supports an extensive network of travel agencies.

Working at Helloworld Travel is dynamic, fast-paced and rewarding. Whether you work in retail, wholesale, shared services, tour operations, logistics, our DMC brands, or air tickets consolidation, you will be supporting a business whose goal is to make sure our customer's travel journeys are memorable.

About the role:

Are you passionate about the Inbound tourism industry? Are you ready to come back to the industry you love? Do you want to be a part of Australia's leading Inbound Tour Operator?

Join ATS Pacific, a subsidiary company of Helloworld Travel Limited.

Located in Brisbane's CBD and working in our Inbound division, your role will be to wow our customers by using your sales and customer service skills to craft the perfect holiday.

As a Reservations and Tour Consultant for ATS Pacific, you will help our clients to plan and create unforgettable holidays for their customers.

This role is a fixed term contract for 12 months.

Key Responsibilities

• Actioning quotes and bookings on a daily basis as allocated by the Division Team Leader
• Spending a minimum of 30 minutes a day clearing supplier messages in the ATS/Audley mailbox
• Performing the administrative duties of their job, such as filing correspondence and documentation on their files in Tourplan
• Responding to agents within 24 hours, making sure to keep the agent updated with the status of their booking
• Booking all services as required for a passenger file as requested by the agents; you must always offer alternative services to the agent that will fit their itinerary if their requested service is unavailable
• Promptly and helpfully answering agent’s general inquiries and requests for information or help
• Attending supplier updates during and outside work hours to increase their product knowledge
• Assisting the accounts department promptly by actioning any requests for information or assistance
• Producing operational work of high quality with minimal errors
• Attending familiarization trips as organised by the company
• Assisting passengers when they call or visit the office; this may include amending itineraries, handling complaints, adding additional services or answering questions
• Researching new product for agents, as requested
• Liaising and communicating with their TL on any customer/agent complaints while they are in the country (once the clients leave Australia, we have a customer services team to look after any written complaints)
• Work the late shift roster as assigned (9.30am to 6pm)
• Work the Weekly After hours Phone Roster as assigned
• Volunteer for any weekend work as required

To be successful in this role, you will have:

• Inbound experience within the travel industry
• A sound knowledge of the Tour plan booking system
• Demonstrated experience in a customer service environment
• Strong verbal and written communication skills
• Exceptional time management skills, to ensure compliance with very strict turnaround times
• Fluency in more than one language (European speaking advantageous)
• You will have a passion for creating extraordinary holiday experiences

Helloworld Travel Employee Benefits

• Staff discounts on travel
• Opportunities for discounted family travel
• Career progression and support
• Learning and Upskilling opportunities

Having employees from diverse backgrounds brings a wealth of perspective and experience to our team. Hence, we encourage people from all backgrounds to apply even if they don't tick all the requirements.

Please note that the successful applicant will be required to undergo a police check as part of our recruitment process.